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Charli

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    Folks,

    Thanks for the questions and suggestions. And apologies for not sharing any update on this thread for so long. We’ve been working on this problem and have announced changes on our official team blog (see here: https://cloudblogs.microsoft.com/enterprisemobility/2016/09/15/cleaning-up-the-azure-ad-and-microsoft-account-overlap/).

    First, we are acutely aware of the UX pain this is causing and we are sorry for this. We are trying to undo a decade and a half of systems divergence. There are literally hundreds of different engineering teams across Microsoft involved in this effort. So this is taking time.

    Second, we can’t easily “merge” two accounts, or allow IT to “take over” personal Microsoft accounts. There are two main hurdles: (1) The terms of service are fundamentally different for the two account types and (2) they are based on different technologies with different stacks (different identifiers, SDKs, token formats, etc.). We’re working to converge the two stacks but again this…

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    Charli commented  · 

    In addition to the 3-year-long chain of horror below (I see I'm in good company, here), I have the same issues + 1. I'm a Microsoft Partner who signed up long ago under using my company email id as my PERSONAL Microsoft Account name with LiveId. Later, I developed service for my company on an external domain provider using the same domain and ID listed under the Microsoft Account. I then established service under O365-E3, mapping the external domain to O365 and using, again, my personal identifier, now, as my email addy for O365.

    Being a MSFT Partner, I installed my laptop using the personal account and paid for the O365 accounts used by my company with my Internal Use Rights from my Partner subscription.

    Because of the most recent updates made by MSFT behind the scenes, I've been forced to rename my Personal (Partnter) account. Having done so, this has NOT promulgated to my laptop (I see the same user id as before on my laptop profile), and it has NOT promulgated through to my O365 services (i.e., having deactivated O365 on my laptop, I cannot reactivate it). In particular, MSFT consistently gives me the message, Error. 0xCAA70004, regarding obtaining internet access. This, even though I'm clearly and consistently connected to the internet !

    Please help !

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