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WW

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    Folks,

    Thanks for the questions and suggestions. And apologies for not sharing any update on this thread for so long. We’ve been working on this problem and have announced changes on our official team blog (see here: https://cloudblogs.microsoft.com/enterprisemobility/2016/09/15/cleaning-up-the-azure-ad-and-microsoft-account-overlap/).

    First, we are acutely aware of the UX pain this is causing and we are sorry for this. We are trying to undo a decade and a half of systems divergence. There are literally hundreds of different engineering teams across Microsoft involved in this effort. So this is taking time.

    Second, we can’t easily “merge” two accounts, or allow IT to “take over” personal Microsoft accounts. There are two main hurdles: (1) The terms of service are fundamentally different for the two account types and (2) they are based on different technologies with different stacks (different identifiers, SDKs, token formats, etc.). We’re working to converge the two stacks but again this…

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    WW commented  · 

    Back again to say your "solution" is absolutely ridiculous. My password just stopped working while trying to log into Windows and MS Support CHANGED THE EMAIL ADDRESS TO MY MICROSOFT ACCOUNT. They assigned my backup email for my Microsoft Account as my sign in credential because it somehow conflicted with my Office 365 ID. I am having a hard time believing this is going on 5 years later. It is quite silly to honest.

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