AdminAzure Billing Team (Admin, Microsoft Azure)

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  1. 7 votes
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    started  ·  6 comments  ·  Signup and Billing » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Hi Nathan, we require your country code as a prefix for the VATID. Please try attaching your country code to the front of the VATID.

    Thanks,
    Tommy (Azure Signup)

  2. 167 votes
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    67 comments  ·  Signup and Billing » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Folks in the comments, are you still experiencing errors after looking into the troubleshooting article shared here?

    https://docs.microsoft.com/en-us/azure/billing-troubleshoot-azure-sign-up-issues#progress-bar-hangs-in-identity-verification-by-card-section

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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    You don't need an Azure subscription to create a Support ticket. Just go to https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade

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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Hi Clark, thanks for reaching out and sorry to hear you're experiencing issues with the verification process. Have you filed a case with Azure support yet? They're our entry point for resolving all Azure-related issues and can escalate to engineering teams, if needed.

    -Nick, Azure Billing Team

  3. 14 votes
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    2 comments  ·  Signup and Billing  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Good idea, we'll review this as an option for future work.

  4. 347 votes
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    59 comments  ·  Signup and Billing  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Thanks for your feedback, we'll definitely take this into account when we make expansion decisions.

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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Hello and thanks for your post. Unfortunately Azure is not officially supported in Maldives at this time. However, Azure is regularly expanding so please check our list of available countries regularly here - https://docs.microsoft.com/en-us/azure/billing-countries-and-currencies.

    -Azure Billing Team

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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Thanks for your feedback. We are evaluating support for Cambodia but do not yet have a date by which we'll be able to support this.

    -Nick, Azure Billing Team

  5. 7 votes
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    1 comment  ·  Signup and Billing  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Hi,

    Are you referring to a credit amount update (like from a Visual studio account or free trial)?

  6. 136 votes
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    6 comments  ·  Signup and Billing  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Thanks for the post. We are working on improving the experience to transition to CSP.

  7. 128 votes
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    47 comments  ·  Signup and Billing  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Thanks for reaching out. We require a credit card as a form of identity verification. No money will be charged during the free trial period unless explicitly authorized.

    -Nick, Azure Billing Team

  8. 3,078 votes
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    188 comments  ·  Signup and Billing  ·  Flag idea as inappropriate…  ·  Admin →

    Quick update,

    We have been considering all of the risks and investigating the steps required to ensure we implement this feature with high positive impact and low to no negative impact.

    After this investigation we have decided we will enable Pay-As-You-Go customers the option to configure a spending limit on a Pay-As-You-Go subscription, with appropriate safeguards and measures to prevent both service abuse and production service failure.

    We have not yet finished determining the details of what this feature will look like, nor do we have a timeline for release, but we have heard your voices and have added this feature to our backlog.

    Thanks for your continued feedback,

    -Adam (Azure Billing Team)

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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Question: are hard spending limits really what's desired here or would improved cost management/controls via billing alerts and similar serve a better purpose? Depending on how limits are implemented, the risk of bringing down production services is a very real danger. We're actively discussing/evaluating this feature (no timeline yet, sorry) and are really curious to get opinions and/or example use cases from our customers who are asking for this.

    -Nick (Azure Billing Team)

  9. 266 votes
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    58 comments  ·  Signup and Billing  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    To resolve your immediate issue:
    1) Please go to: https://azure.microsoft.com/en-us/support/options/
    2) Under Technical and billing support, select -> Get support
    (This should prompt you to log in if you haven't already)
    3) Select New Support Request
    4) In the second blade labeled "Problem" you will be able to request to "Update Other Billing Details" and you can request to have your credit card information removed there.

  10. 1,182 votes
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    106 comments  ·  Signup and Billing  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the post , votes, and comments. We are aware of this limitation and are targeting sometime next year to improve this experience. In the meantime you can sign up for a new account in your desired country and transfer your assets to the new account via Support.

    -Azure Billing Team

  11. 8 votes
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    planned  ·  2 comments  ·  Signup and Billing  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Thanks for the feedback. We're looking into enabling this.

  12. 2,476 votes
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    155 comments  ·  Signup and Billing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    My apologies for how long this post has gone unanswered. The Azure billing team has undergone a transformation to ship features faster and improve our responsiveness to our customers. The new team is excited to re-engage with the community and deliver the features you need for a consistent and reliable cloud billing experience.

    With that said, let’s break down this ask:

    Azure currently accepts Credit and Debit cards, and provides a payment option through invoice for certain subscriptions that meet the appropriate criteria. (http://azure.microsoft.com/en-us/offers/ms-azr-0003p/)

    Supporting prepaid or virtual credit cards raises several concerns from a billing standpoint. Because of this, we currently don’t support this feature.

    Other localized payment options through PayPal or other third party services are being considered for implementation in Azure, updates will be made available here.

    If you have any further questions, please submit a new suggestion and we will be happy…

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    AdminAzure Billing Team (Admin, Microsoft Azure) commented  · 

    Thanks for your feedback. We do support debit cards. We're working to make this clearer in the UX. Unfortunately prepaid cards and PayPal are not supported, but we'll investigate whether we can enable these options in the future.

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