12 votesJason Lewis commented
I've experienced the exact same issues, excessively long delays between responses, reassigning constantly (usually resulting in another 3-4 day delay). My latest experience was receiving an intro to a new rep that was taking over as my current rep was unavailable. I immediately sent a question and received an auto-reply that the new rep was out of the office for several days. Seriously? AWS is looking better all the time.
Thanks for the feedback – be great to get continued input on this. Keep the votes coming!