12 votesJason Lewis commented
I've experienced the exact same issues, excessively long delays between responses, reassigning constantly (usually resulting in another 3-4 day delay). My latest experience was receiving an intro to a new rep that was taking over as my current rep was unavailable. I immediately sent a question and received an auto-reply that the new rep was out of the office for several days. Seriously? AWS is looking better all the time.
Thanks for the feedback – be great to get continued input on this. Keep the votes coming!
Thanks for the feedback. We’re working on this. We started with the top bar, then added favorites, and continued by shrinking the list of resources after opening the resource blade. Much more is in the works — all based on your feedback. Keep it coming and, in the meantime, we’ll keep working on this to streamline the experience for you.