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Add Freshdesk for User Provisioning

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Charles Schneider shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Cristiano Gentili commented  ·   ·  Flag as inappropriate

    Is there any ETA defined for this feature? C'mon Azure guys, we've been waiting for over 18 months now... Implementing automatic user provisioning/deprovisioning in FD, would really mean leveraging Azure AD integration in a much smarter way.

  • Steve Whitcher commented  ·   ·  Flag as inappropriate

    If Azure AD could automatically create a "Customer" in freshdesk for every AAD user, populating all of the relevant fields such as the user's name, title, address, email address, phone number, etc using the info available in AAD, that would be a huge help. If it would sync changes made in AAD to the customer record in Freshdesk, that would be even better!

    We have previously imported user details from our local AD, but as users come and go we have many 'customers' in freshdesk that have no data populated other than their email address. Maintaining these gets to be a pain...

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