Azure CTI (Computer telephony interface)
I believe most of the business has a Call center application which is interfaces with telephone ie they have dedicated RJ45 lines and 1800 number which is interfaced to their service or sales application by either through Cisco CTI or JAVA CTI or through vendor supplied hardware ie PCI slot connected telephone lines.
if we have an Azure CTI infrastructure,I believe it would be easy to make call center apps to Azure
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