Enable Helpdesk push notification for user verification
Even though we have enabled user self-service features for password resets using Azure SSPR, there are times were a user still needs to call the helpdesk. In order for the helpdesk to verify the user is who they say they are, we have to ( using another tool) require the user to answer security questions which are only used to verify the user. The Helpdesk is required to be able to see the users answer, allowing the Heskdesk person to challenge the user for the answer.
It would be nice to get away from this and allow a Helpdesk person the ability to push a MFA notification to a MFA registered user. Is this something on your road-map? I know that other MFA products like Dou offer this. I have looked through many forums and have not seen an answer to this yet.
any help would be appreciated.
Robert Gorrell commented
for cross reference, same request being voted on here: https://feedback.azure.com/forums/169401-azure-active-directory/suggestions/37823254-allow-helpdesk-systems-to-ping-users-to-verify-i
Josh Finnefrock commented
This feature seems like it would be a good one to add as lots of help desks need verification for users that call in. Currently they are either left to shop for a new system or rely on older systems / pin numbers to authenticate a user. It would be nice to see an update that allowed a helpdesk to verify by using a push notification.