Enable Custom Greeting Prompts for Azure B2C MFA Phone Call
Currently, we're unable to upload custom greetings to be used for Azure B2C MFA Phone Calls. This feature is enabled in regular Azure AD, but not Azure AD B2C.
We'd like this option to be enabled so that when our customers are authenticating to our application, they don't receive a call identified as Microsoft. We'd rather identify the MFA call with our company name.
This would help our employees and customers understand the calls are from our company rather than Microsoft.
Having this ability will provide for an improved level of service to our customers and, most importantly, make customers feel safe about responding
Steve Valigorsky commented
Adding this functionality will enhance our customer experience.
Edyta Cooney commented
That would be a great option for our company as we have older customer base who might be confused why they receive call from Microsoft not from us.