With The Huge infrastructure of Microsoft, Diversity and inclusion are also including non-developers,
This is a large discussion,
The main idea is having a smarter Cortana, or when a user with an account that has been evolving in the loop of analytics of Microsoft, I think "Reaching out to support" should be as easy as : Connect me to a Human agent
With a reply different from : I didn't understand, plz choose from the following options. Then every option opening a category, the category takes you to another website where you should sign in: Most Probably I am asking for help as I cannot find the right category from all the options that keep the user looping.
The importance of posting this is the idea itself and whether Other users face the same problem or it is applicable only to a category of users