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I need to change customer data on already generated invoice, but I can't!

My invoice was generated with wrong company name and address and nobody can change it. I can't pay an invoice with wrong data on it!

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    Michał shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • Stefan Koell commented  ·   ·  Flag as inappropriate

        I just had the same bizarre support incident. In my case the VAT ID was wrong (even though I contacted support a month before to correct it). It seems Microsoft is not able to re-issue a corrected invoice once it is generated. I just can't believe that something like that is a problem for Microsoft. I mean, I deal with many companies (Amazon, Apple, etc.) and I've never seen a company who wouldn't/couldn't re-issue a corrected invoice. Just unbelievable.

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