A working process to provide Feedback on recommendations and rules, with a quicker solution.
I would like to see a much better, way to provide feedback on the recommendations and rules that advisor is providing.
Sometimes the rules are totally incorrect and even though it has been reported, no change or feedback has been provided for months.
I would like to see a similar system like this Feedback system, that could be used for providing and receiving feedback on issues in the final product.
As it is now, I've almost stopped providing feedback as "no one cares or does anything about it anyway"... i just put those rules on ignore.
If you submit SPECIFIC examples/rules that don’t work/give false positives, we can fix the bugs, one by one. So, we are listening here.
We have also recently update our publishing process so we can ship rule updates faster. Typically a content update goes out every couple of weeks or at least monthly. So if you report a specific false positive in a rule and we identify the root cause, are typically able within that time frame.
‘Recommendations’ is a new feature in Preview. Unlike the previous rules (which were manually authored and maintained by CSS), ‘Recommendations’ are automatically produced thru Machine Learning algorithms by matching your configuration against KB articles. Here the ‘likes’ will actually help train the system, hopefully faster than in the past. But consider this is still early technology, so the accuracy rate at this stage isn’t stellar, but it’s gradually improving.