Integrated Helpdesk Ticketing System
Integrated helpdesk ticketing system.
This is something we are looking at enabling end of year. Would like to understand the ticketing systems you would like to prioritize.
Sebastian Frei commented
Would like to see an native OTRS connector.
Prio1: Enable opening tickets within OTRS (like you did with the ITSM integration on the Alert pane).
Prio2: Connect/Collect OTRS Infos to have an overview of Ticket Status.
Robert Caretta commented
something like https://www.jitbit.com/helpdesk/