No way to attach file in new support request
This is necessary to add in "describe your problem" dialog.
Was this ever resolved? I seem to be having the same issue. I can attach files upon initial entry of the ticket but I am usually not asked for attachments until later in the ticketing process and many times they are log files that are too large to send via email.
Aaron Lawrence commented
Screenshots are one of the most useful additions to support requests, and there is no way to do it for this new support tool.
Increible que no se admita esta función, para enviar una captura de pantalla o cualquier fichero relevante en un caso técnico.