Provide decent and speedy support
I have issued two tickets both of which get assigned and then forgotten and lost for days until I create a new ticket asking what's happened.
2 guys have been good the rest utter rubbish, not reading, understanding or owning the problem and just reassigning it as soon as possible!
Utter pants!!
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Dan Petitt
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Jason Lewis
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I've experienced the exact same issues, excessively long delays between responses, reassigning constantly (usually resulting in another 3-4 day delay). My latest experience was receiving an intro to a new rep that was taking over as my current rep was unavailable. I immediately sent a question and received an auto-reply that the new rep was out of the office for several days. Seriously? AWS is looking better all the time.