Do you have any feedback on our support experience?

make it easier for microsoft partners to speak with Azure support team etc

Microsoft Partners use to be able to call and speak with people who knew what they were talking about. now we have to submit requests and someone might get back to use or might not!
Change this so we can speak to knowledgeable people about our issues or problems or for guidance so we as Microsoft Partners can go out there and supply a better service to the end users.

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  • Alex commented  ·   ·  Flag as inappropriate

    Cloud Service Provider (CSP) agreement doesn't let customer or partner speak with azure support team. Only the CSP reseller can raise cases. This is not great for business critical workloads that need rapid response if there is an Azure side issue. Look at the communication chain:
    Customer calls partner -> partner calls reseller -> reseller calls Microsoft

  • Alex commented  ·   ·  Flag as inappropriate

    Looks like partners can purchases access to Azure Premier Support Services here https://partner.microsoft.com/en-US/support/advanced-cloud-support
    monthly subscription for $1,250 . But customer can't call Microsoft under this agreement. They have to get their own PSS agreement (from around $40k/year).
    Compared this to AWS Support for business (from) $100 where customer or partner can pickup a phone and be connected to cloud service technician very quickly,

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