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Close support request

Please add a button to allow one user to close its own open support request.

108 votes
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  • MikeN commented  ·   ·  Flag as inappropriate

    I agree. Support doesn't even listen when you add a message saying that the ticket can be closed, they try to follow up anyway. It seems Microsoft likes to waste money by having their employees needlessly respond to tickets that can be closed.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This perfectly sums up how disorganized Microsoft is right now. They'll call you every day (at 4:59pm) to ask if they can close the ticket, but not allow you to close your own ticket. Brilliant.

  • JB commented  ·   ·  Flag as inappropriate

    Yes, it would be nice. Trying to do close one I just opened an hour ago.

  • DT commented  ·   ·  Flag as inappropriate

    +1 ... trying to do the same thing December 27, 2017

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