Automated support ticket management
Allow an automated way to work with support tickets, especially for the following actions:
1. Create a new support ticket.
2. Update a support ticket with a new message / attachments.
3. Get details for a given ticket (both info and the entire log)
4. Get list of tickets for given user / subscription with ability to filter on common fields such as user id, subscription id, time range, status etc.
Adding this would allow integration into a lot of enterprise scenarios with scenarios around automatic ticket integration and automatic switchover or remediation of services based on current state of services or tickets
Support APIs are now GA. Here is the link to the documentation:
A link to our Azure blog is here:
This would be cool
Carlos Motta commented
Any ideia when this API will be available?