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Azure is Unfinished product, Support Sucks

We are currently on AWS.
We signed a contract to move to Azure.

I have had nothing but troubles and issues. How can you sell an unfinished product????

Your documentation is NOT there,
Your product is buggy as **** (cant even configure a set of servers to test my application)
SUPPORT SUCKS AS ****. I opened a ticket and it goes unanswered for months!!!!

Do yourself a favor and work with Amazon AWS. LEARN from them. their support is beautiful.

Our company has now decided to reverse our contract with Microsoft and stay with Amazon AWS.

If for simply initial configuration there is no documentation, and no one to support me and I have to beg on internet so that someone have pity on me and tell me he is going to help because he knows some other guy inside Microsoft (and yes it has happened),, THEN simply think what **** would I go through if I put my production on this useless platform.


P.S. I am talking about ARM,

169 votes
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    Atef Yamin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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      • Anonymous commented  ·   ·  Flag as inappropriate

        unfortunately I too agree with most of what's been said. Support lacks basic reading and comprehension skills to such an extent that even the easiest issue becomes a nightmare. You need to exchange several emails (note that this takes days, because their SLAs are more of a general guide then strict rules) just to clarify what product you are talking about. 90% of the issues we solve ourselves. While some of the products have slowly gotten better, they really need to work on the Support side of things.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Microsoft Azure sucks, like almost all Microsoft products.
        So many pain to create ethereum Consortium. No luck with that.

        Support sucks either.
        And they are charging money.

      • Tapan Banker commented  ·   ·  Flag as inappropriate

        The Open Shift wasted my time, effort and is useless. The product is not at all integrated with microsoft azure, Stay away from Azure when it comes to open source stuff.

      • Aditya Rawwat commented  ·   ·  Flag as inappropriate

        Support is horrible . if I am routed to Europe luckily its ok. But in Asia they dont have any idea on what to do. Provide me some dumb suggestions with dumb measures.

      • Cathy Low commented  ·   ·  Flag as inappropriate

        I only agree about the support. I have opened tickets and no communication for days. Then I get an email informing that since they have not heard from me, everything must be working. The issues do not vanish just because you decide to not communicate with your customer.

      • Miguel_02 commented  ·   ·  Flag as inappropriate

        Worst documentation ever. Please provide complete and useful documentation. It is inconceivable to think that customers must drudge through blog posts or hacked together docs loaded with urls to other hacked together docs in order to piece together a solution. That may or may not work as expected and only after suffering through rediculous amounts of powershell. Don't even get me started on BGP and NSGs...

      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree. Created about 10 VMs and after a day half of them I cannot access. The portal says running and they are billing me but there is not IP and cannot rdp. redeploy does not work and no response form AZURE. Luckily this was for a client demo will move to AWS I cannot sell consultation on a unfinished product.

      • MSpleasegoaway commented  ·   ·  Flag as inappropriate

        Why waste time with Azure when there are much better alternatives? Yea ok move your legacy to it but other than that???

      • The Greg commented  ·   ·  Flag as inappropriate

        we are still looking for an easy solution for a simple Shared Drive concept, ie we have users who currently put their shared files on their P: drive we need to move that to something and SharePoint just aint gonna cut it, these guys are not Web Developers and are not going to be creating "sites". So we looked at Azure Storage you know the blob this blob that stuff and though you can create a File Share you can not grant user permissions on a folder level, EPIC FAIL, so now we are looking at standing up a virtual Server just to map a drive and we are having problems with RDPing to that server and mapping the drive, why does this have to be so hard, the sales guy told us it was so easy, LOL ha ha

      • Joe Cooper commented  ·   ·  Flag as inappropriate

        Microsoft Azure supoprt do not read messages. They keep ignoring my messages and then closing the ticket with "We haven't heard from you". Nothing is fixed after FOUR MONTHS.

        Bad product. Do not buy.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I am so in agreement with this. I have dumped Azure for the same reason. But as long as MS does not lose the substantial part of the business over lack of support, I don't think the company would ever care.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Would it really be that difficult to create comprehensive documentation a'la AWS's well structured PDFs offering deep insight into their products?

        It is beyond cumbersome to go fish for these silly blog posts with hyperlinks all over the place. It is disjointed, difficult to find, not particularly deep, often out-dated, and much more difficult then necessary

      • Fernando Silva commented  ·   ·  Flag as inappropriate

        It is all true. Even to create a simple SQL SERVER you have problems. Need to create a need subscription? It is automatically disabled, and you need to wait for weeks until support solves it.

        Support is terrible. The product is terrible.

      • Macker commented  ·   ·  Flag as inappropriate

        I sadly have to agree with all of the above. UI, support, and intuitiveness are really poor compared to AWS - not even in the same league.

      • Matthew Kosoy commented  ·   ·  Flag as inappropriate

        If I could use all 7 of my `upvotes` for this topic, I would. Azure does not work as advertised, especially for Node JS apps.

      • tdv commented  ·   ·  Flag as inappropriate

        this product is a great platform, but the UI, documentation, and support SUCK!!!!!! garbage.
        are you for REAL, microsoft is pushing this GRABAGE, you should be bankrupt already!!!
        revamp the UI for a child to use, get GOOD usable documentation!!!

        all I see is nice videos showing features, and saying pay HERE.
        no explanation of the costs, fees, how to contact anyone

        pay for a support subscription for this garbage????
        are you kidding, go back to the tester and fix this, or go bankrupt!!!

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