Support Feedback

Are you using the Support submission experience in the new Azure Portal? Do you have an idea, suggestion or feedback based on your experience with Azure Support? We would love to hear it!

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  1. Add support category for ARM management actions Policies and Locks

    There are no Support technical categories for issues relating to Resource Policies, Azure Policy, Locks, or other 'governance' ARM features. Ideally this would be listed under the 'Monitoring and Management' section.

    5 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Have a local escalation point because current support is completly useless

      Have some local escalation points in English speaking countries that can take ownership of your issue instead of support just trying to flog you off to another team to deal with.

      Ive been through 6 engineers in 2 different teams now and currently have a ticket thats been escalated and opened for 53 days with no sign of any resolution or eta whatsoever. Im chasing for updates weekly and not even getting any replies.

      Absolutley ridiculous, we are on an EA subscription and have production workloads in Azure.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • sort support tickets

        Allow users to tag (or categorize) and sort the list of support tickets they own. This would allow companies with multiple teams the ability to sort and see tickets individual teams have in the list of support tickets.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Need Better Technical Support Reps

          In simple terms: We Need BETTER Technical Support. Preferably Reps located in the US or in a country where English is the first language. I have gone through about 4 reps because none of them could understand my issue. In the end no one helped and said it's my on prem network. At least I finally got something, true and I understand I was trying the Pilot Plan but still awful experience, I do not recommend it even for a minor issue like mine which was I could not RDP to my VM anymore. I had told them multiple times…

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • I received only follow up call from Microsoft support Engineer but no engineer has resolved any single ticket. its wastage of my time.

            I received only follow up call from Microsoft support Engineer but no engineer has resolved any single ticket. its wastage of my time.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Facilitar el pago desde una promoción gratuita.

              tenía un servicio en http://40.78.58.234/ el cual dejo de funcionar, me enviaron un correo donde indican que los servicios serán removidos el 20 de noviembre , pero no me llego ningún correo que muestren las opciones para mantener los servicios. Tampoco encuentro eso en el Panel de Azure.

              Creo que debería haber un link de 3 pasos simples para mantener los servicios.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Logmein support tech

                I worked 4 hours with a support tech using LogMeIn to activate my Windows. he said that it would take some time and that he would call me back. After a number of these call backs I realized that he had remove weeks of my work finding sites by clearing cache and remover my browser Firefox. I spent the next 2 hours removing the software that he had installed and re-configuring my computer close to what I had before. My suggestion: WATCH WHAT THEY ARE DOING WHILE IN LogMeIn.

                His contact info:
                Technician Name : Samuel Hactor
                Toll Free :…

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Support is just awful

                  I have used Azure support two times in six months and it never happened to help.
                  The first time, they just let time pass and after one month they closed the ticket.

                  This time, I am having an issue within the alters service in Cosmos DB, and the guys from the support are still stalling after 10 days. I am not going to let it slide this time.

                  3 votes
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                    0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                  • Azure Free Trial quota increase

                    Please allow the Azure free trial users to open a ticket and increase their cpu quota count along with other quota counts without having to remove their spending limit or add a credit card.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • free credit score uk @ http://www.freecreditscoreuk.co.uk

                      how to improve credit score @ http://www.improvecreditscorerating.co.uk :Third, even those even if free credit score @ http://www.freecreditscorecheckuk.co.uk :correct, http://www.freecreditreportonline.co.uk :please consider that the http://www.freecreditscoreuk.co.uk :challenge to those less and those http://www.mycreditscorereportfree.co.uk :older. When you challenge http://www.freecreditcheckinstant.co.uk :the minus sign, the creditors http://www.instantfreecreditcheck.co.uk/ :need to prove that they are legitimate. They do not think this is worth (because the records are often lost when debt is bought), or they do not think it is worth the problem (due to the very small price), inherently cost Write a "free pass" letter.
                      Well, it is specific to the credit report, I have the…

                      3 votes
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                        0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                      • check credit score @ http://www.mycreditscorereportfree.co.uk

                        I doubt that you could soon lose your job I wonder whether. it is you You can pay your debts due to potential unemployment at some point in the future This means that it is bad .
                        Of course, there are times when I have to change my job.
                        https://www.mycreditscorecheck.co.uk

                        3 votes
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                          0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                        • Networks category

                          Add a Networks category to file support calls under.

                          1 vote
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Put the Azure support number in this atricle

                              Put the Azure phone number for requesting an Azure id on this knowledge base article. I cant' submit a ticket because I don't have an id but I can't request one electronically. I must call but I can't find the number anywhere.

                              This is very frustrating but not unexpected from Microsoft. I can see from other posts that I am not alone. You seem to be unresponsive on this issue.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Provide a REST API for Creating and Managing Cases relating to Azure Support

                                  Are there APIs available for creating a case programatically for any possible technical issues w/ Azure?

                                  6 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Make Azure Mobile Services / App Services future proof

                                    We have built our system/apps around Azure Mobile Services. Everything worked smooth and stable until I got errors in our Android app. It turned out that Android 7 does not support the sqlite library that WindowsAzure.MobileServices depends on anymore. In fact the WindowsAzure.MobileServices package we use was already deprecated. We only found this out because there was no update for this package and sqlite didn't work anymore on Android. Microsoft decided to deprecated the old packages and start from scratch with a new package called: Microsoft.Azure.Mobile.Client. Or so it seems: what they really did was make a copy of the…

                                    3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • we requested SLA credits for down time we suffered ... but it takes to much time to handle our request. Should there be an SLA on questions

                                      we requested SLA credits for down time we suffered ... but it takes to much time to handle our request. Should there be an SLA on questions/tickets about SLA?

                                      1 vote
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                                        0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Free 30-day trial

                                        I know that I have used 30-days for my private hobby project on my personal hotmail account, where I spent 30-days waiting for support to return with the login to my server and I had to shut it down because I didn not want to pay for a server I did not have access to. So when my boss had bought a new IoT device with a sign that said 30 day azure trial and my private trial periode was used, I did what your sales person said. I created a new account with my job mail, job phone and…

                                        3 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Offer support over email and chat.

                                          Every time I file a support request, I select my preferred contact as email. Nevertheless, I always get a phone call at an inconvenient time, and an email asking for a good time for a phone call to work on the ticket.

                                          This is frustrating. Typically if my request isn't clear, it can best be cleared up with screenshots or copy/pasting IDs that can not be easily communicated over the phone.

                                          6 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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