Support Feedback

Are you using the Support submission experience in the new Azure Portal? Do you have an idea, suggestion or feedback based on your experience with Azure Support? We would love to hear it!

Please take a few minutes to submit your feedback in the one of the forums available on the right or vote up an idea submitted by another Azure customer. All of the feedback you share in these forums will be monitored and reviewed by the Microsoft team responsible for Supporting Azure.

Please remember this is a Feedback forum, and should be used for ideas and suggestion related to Azure support. If you have a technical or subscription management support need, please open a Support Ticket from within the Azure Portal. If you cannot login/access the portal for some reason, submit an incident here. If you have feedback on a specific service such as Azure Virtual Machines, App Service, or SQL Database, please submit your feedback in one of the forums available on the right hand side of this page.

Remember that this site is only for support feedback, suggestions and ideas!

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  1. Automatically provide refunds for broken SLAs

    When SLAs are broken, we should not have to contact support. Microsoft should automatically determine who had SLAs broken and those customers should be refunded automatically on their next invoice. Last night there was a huge Azure outage, and parts of it are still ongoing. Putting the burden on millions of us to request refunds is unreasonable. Microsoft should show that they take full responsibility for their actions by providing refunds upfront.

    260 votes
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      15 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Azure is Unfinished product, Support Sucks

      We are currently on AWS.
      We signed a contract to move to Azure.

      I have had nothing but troubles and issues. How can you sell an unfinished product????

      Your documentation is NOT there,
      Your product is buggy as **** (cant even configure a set of servers to test my application)
      SUPPORT SUCKS AS ****. I opened a ticket and it goes unanswered for months!!!!

      Do yourself a favor and work with Amazon AWS. LEARN from them. their support is beautiful.

      Our company has now decided to reverse our contract with Microsoft and stay with Amazon AWS.

      If for simply initial…

      163 votes
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        17 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow Enterprise Admins and Account Owners to view Support Tickets

        In order to get a clear view of open and closed issues, it would be good if Enterprise Admins and Account Owners could view the status of all support tickets raised against their subscriptions. Currently, a support ticket is only visible to the individual who raised it.

        154 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Your process is a joke and sucks!

          Your people who answer the phone a nice, but your process is a joke and really sucks. Transferred three times, and a half an hour of my time shot for a simple billing question that was not fully answered, so now I am waiting for a call back. Your process is a total joke and the reason Microsoft is going to lose more and more loyal customers. Check out Amazons customer service if you want to see how its done correctly.

          112 votes
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            7 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • you allow Azure subscribers to report service outages/problems to customer support without a support contract.

            Right now, I am trying to add a co-administrator to a subscription (something I've done many times before) and I get a useless message telling me the portal could not add subscriptions for the following co-administrator: [email]. It suggests I contact support, but there are no options to send even an email to support about a technical issue unless you have an extra support subscription. I should be able to submit a bug about an obvious error/outage in the system that has a useless error message without paying extra.

            84 votes
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              7 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • TrackingId Search

              Allow querying of exceptions details using tracking id.

              82 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Close support request

                Please add a button to allow one user to close its own open support request.

                68 votes
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                  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • No free support for Azure portal issues?

                  I used the new portal to create a new Resource Group & Web Hosting Plan - but when I try to create any new service in them, it fails with an error:

                  OPERATIONNAME Update deployment
                  STATUS Failed
                  EVENTTIMESTAMP Fri May 09 2014 14:16:31 GMT+1000 (EST)
                  CALLER <email removed>
                  AUTHORIZATION
                  action:Microsoft.Resources/subscriptions/resourcegroups/deployments/write
                  role:Subscription Admin
                  scope:/subscriptions/d1a7a1b2-2ae7-4fd7-8d90-ec8b203bbd3b/resourcegroups/ww3fesea/deployments/Microsoft.WebSite
                  RESOURCEURI /subscriptions/d1a7a1b2-2ae7-4fd7-8d90-ec8b203bbd3b/resourcegroups/ww3fesea/deployments/Microsoft.WebSite
                  SUBSCRIPTIONID d1a7a1b2-2ae7-4fd7-8d90-ec8b203bbd3b
                  EVENTSUBMISSIONTIMESTAMP Fri May 09 2014 14:16:40 GMT+1000 (EST)
                  OPERATIONID 15b47143-47e7-4f4c-a732-e9815b450ad4
                  CORRELATIONID f4ca9023-a78f-4140-b5e3-e2b096d3ee0f
                  LEVEL Error
                  RESOURCEGROUP ww3fesea
                  RESOURCEPROVIDER Microsoft Resources
                  EVENTSOURCE Microsoft.Resources

                  I contacted MS support and chose billing because that's all that is available and get told that I need to purchase a…

                  55 votes
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                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    under review  ·  Justin Beckwith responded

                    Apologies for the confusion here, we’re collecting some information to see how to make this easier.

                  • Sometimes Azure will have the un-planned maintenance. However, customer won’t be notified during time and even after the maintenance done, u

                    Sometimes Azure will have the un-planned maintenance. However, customer won’t be notified during time and even after the maintenance done, until create a technical ticket to support engineer.
                    The operation logs also won’t be recorded the un-planned maintenance on the Azure portal.
                    So, please take the idea of record the logs on the Azure portal into consideration and to the feature implementations.

                    43 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • [REQUEST][Important] Please send incident alert email to users when Platform incident may have impact to their subscription.

                      I sometimes see alert message which inform me Platform incident may have impact our services on Azure. I can see it from Management Portal or Preview Portal right now. Platform incident information is very important for us who keep running services on Azure. Please inform these information by email since I can’t realize incident information if I don’t login to the Portal.

                      Alert Message Example:
                      ”Starting at approximately 00:45 on 26 Nov 2015 UTC some customers using Storage in West US may encounter errors or timeouts when attempting to access resources. Engineers have identified a configuration issue and deployed a…

                      34 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • make it easier for microsoft partners to speak with Azure support team etc

                        Microsoft Partners use to be able to call and speak with people who knew what they were talking about. now we have to submit requests and someone might get back to use or might not!
                        Change this so we can speak to knowledgeable people about our issues or problems or for guidance so we as Microsoft Partners can go out there and supply a better service to the end users.

                        34 votes
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to Cancel Support Requests

                          I logged a new support request but ended being able to resolve my own problem. I've gone back to "Manage Support Requests" but there seems to be no option to cancel the request I had sent through.

                          32 votes
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                            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • No technical support without support subscription!

                            Horrible! There is a bug in ADF: I have a pipeline stuck in a 'provisioning' state. There is no way to report it to MS, because if you don't have a support agreement, you're SOL. You end up having to ask on forums and hope that an ADF team member sees your post.

                            27 votes
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                              8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Use Skype for support

                              During the Azure support process users are asked to install a LogMeIn tool for screen sharing.
                              Our company all use Skype for Business for communication and screen sharing.
                              As a Microsoft support team I am disappointed that MS tools are not used.
                              Our Skype policy allow access to users outside of our organization (screenshot below), but it seems your policy does not allow external connections which is frankly ridiculous.

                              25 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Automated support ticket management

                                Allow an automated way to work with support tickets, especially for the following actions:
                                1. Create a new support ticket.
                                2. Update a support ticket with a new message / attachments.
                                3. Get details for a given ticket (both info and the entire log)
                                4. Get list of tickets for given user / subscription with ability to filter on common fields such as user id, subscription id, time range, status etc.

                                Adding this would allow integration into a lot of enterprise scenarios with scenarios around automatic ticket integration and automatic switchover or remediation of services based on current state of…

                                25 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Offer one-time-support plan for urgent issues

                                  All the support that I needed in the past years, was caused by Microsoft services and servers that simply failed to do its' duty.

                                  You cannot chat with Microsoft so to get my last issue solved, I had to purchase a 6 (SIX) month support plan...even if the problem wasn't caused by myself!

                                  I would love to have the opportunity to buy a one-time-support plan to get Microsoft to look into the problems that my servers have at that very moment! And...if the problem was caused by Microsoft..the payment should be refunded. Otherwise Microsoft potentially could create its' own income…

                                  23 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Provide more information about ongoing and past outages

                                    Provide more detailed information about ongoing outages - tell us what exactly is wrong, what is working, and when we should expect services to be restored. Generic error messages like "We are investigating issues impacting a limited subset of Virtual Machines customers in North Europe and West Europe. " aren't very helpful. Another problem I see is posting updates every 2 hours and telling us that next update will be available in two hours. If we know, that issue will last several hours we can perform steps to restore service in other region, but it's useless to perform these steps…

                                    23 votes
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                                      3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Offer free tech support

                                      I used to be on IMB Softlayer, and it was working great and I didn't have any issues with it. I got into one issue when I lost the password for my server. I contacted support, there where no wait times, it was free, and they reset my password for the server. I decided to give Windows Azure a try. I ran into hundreds of problems when setting up my server. It is also very expansive (while IBM SoftLayer is VERY cheap and they offer free tech support). After I started receiving all those problems and couldn't get tech support,…

                                      21 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Provide a REST API for Creating and Managing Cases relating to Azure Support

                                        Are there APIs available for creating a case programatically for any possible technical issues w/ Azure?

                                        20 votes
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                                          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • My country is not available to select from the drop-down menu!. My country is Maldives (+960). can you please help me out.

                                          My country is not available to select from the drop-down menu!. My country is Maldives (+960). can you please help me out.

                                          20 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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