Support Feedback

Are you using the Support submission experience in the new Azure Portal? Do you have an idea, suggestion or feedback based on your experience with Azure Support? We would love to hear it!

Please take a few minutes to submit your feedback in the one of the forums available on the right or vote up an idea submitted by another Azure customer. All of the feedback you share in these forums will be monitored and reviewed by the Microsoft team responsible for Supporting Azure.

Please remember this is a Feedback forum, and should be used for ideas and suggestion related to Azure support. If you have a technical or subscription management support need, please open a Support Ticket from within the Azure Portal. If you cannot login/access the portal for some reason, submit an incident here. If you have feedback on a specific service such as Azure Virtual Machines, App Service, or SQL Database, please submit your feedback in one of the forums available on the right hand side of this page.

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  1. Offer support over email and chat.

    Every time I file a support request, I select my preferred contact as email. Nevertheless, I always get a phone call at an inconvenient time, and an email asking for a good time for a phone call to work on the ticket.

    This is frustrating. Typically if my request isn't clear, it can best be cleared up with screenshots or copy/pasting IDs that can not be easily communicated over the phone.

    6 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Application Gateway WAF Rules and Concerns

      I understand that AAGs WAF is in preview currently. We have the following concerns and would like to know what we should expect when WAF is GA.

      It currently appears that all REST calls must contain certain headers (Accept, User-Agent). This causes problems with many 3rd party packages that make REST calls but are not configurable to adjust the headers before being sent. Is the expectation that when WAF is GA that these headers will still be required?

      We currently have any PUT requests (with the necessary headers) rejected by the WAF:
      Access denied with code 403 (phase 1). Match…

      31 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Close support request

        Please add a button to allow one user to close its own open support request.

        24 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Role for submitting support requests

          We would like our Ops team, who are monitoring various services, to be able to submit support requests. However, we do not want to make them subscription co-admins or contributors, because they should only have access to limited resources in the subscription. It would help if there was a role specifically for submitting support requests that we could assign the Ops team to.

          This was previously closed for no reason.

          Original idea:
          https://feedback.azure.com/forums/266794-support-feedback/suggestions/15674028-role-for-submitting-support-requests

          4 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Thanks for the suggestion and feedback. We will fix this soon.
            Please send an email to gangan at microsoft dot com and I will share a document that shows you step by step method on how to allow users to create a support request without giving write permission on the subscription.

            Thanks

          • Improvement on managing Service Requests on Azure portal.

            Please add the following features so that we can easily manage Service Requests on Azure portal.

            - Add the titles of Service Requests
            - Sort feature so that we can sort Service Requests by SR number.
            - Filtering feature so that closed SRs are invisible.

            8 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Ability to Cancel Support Requests

              I logged a new support request but ended being able to resolve my own problem. I've gone back to "Manage Support Requests" but there seems to be no option to cancel the request I had sent through.

              5 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Redesign so that it is easy for a novice user to work with. provide a support helpline for same.

                Redesign so that it is easy for a novice user to work with. provide a support helpline for same.

                The search facility is useless - it never finds anything

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Simply allow suppot requests to be completed with Edge. I always have to revert to Internet Explorer.

                  If I create it in Edge, It allows me to fill in all of the fields except for the final part before successful submission. When I try to complete the support request the portal resets.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Service desk management tool Within O365/Azure

                    It will be a good idea for Microsoft to have their service desk management tool embedded into o365 which can be run as SaaS. This can be used to manage assets within organisation and feeding into one database management. This applications can used as stand alone or web based and that will enable remote administrator to work any where.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Support Ticket creation discourages providing details

                      Just to give feedback. When I go to create a support ticket in portal, the field for the ticket details is small, very small.

                      I can expand it horizontally (by clicking maximize button, which btw isn't intuitive). But I can't expand it vertically.

                      I realize you might be trying to accommodate for for people with smaller screens, but this UI design is encouraging me to provide you with less details. Even if I want to write more, it's harder.

                      Meanwhile there's a lot of white space wasted underneath..

                      It would be nice and helpful if the Details box was updated…

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Give me a support phone number!!

                        How about a support phone number available online for questions? I have a subscription, but I can't get a hold of anybody to help me. I'm done with Azure.

                        2 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow users to support select language for support requests

                          There is a required field, "Language", when submitting support requests. In two browsers tested, the selectable (but not editable) field is not populated. I have not been able to submit support requests. To allow users to submit support requests this field should be populated. Ideally a default language should be available.

                          1 vote
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Emails regarding account payments should be sent to a support email instead of the azure id

                            If there is some reason that my account is going to be disabled - don't. Please send an emergency email to secondary emails. And possibly send a text message to my phone. Having a service disruption is unacceptable.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ability to submit connectivity issues without a support plan

                              We are experiencing connectivity issues on two distinctly separate instances using different code, databases and connectivity.

                              The system is reporting that all health-checks are reporting ok but our externally hosted testing services are showing network outages which leads to a conclusion that there are larger issues that the local health-check isn't seeing.

                              Cannot let Azure know of their connectivity issues (since their health-check says OK) without purchasing a plan.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Provide support for bugs or critical isssues

                                Give support for technical issues because there may be some bugs

                                I am having a bug on azure vm with linux. Vm is created using resource group. Right now my problem is that I am not able to login into my vm. so i tried to reset the password, Which did not worked . After that i tried to redeploy vm which also failed. Now machine is not stoping as well as starting but in azure ui panel it's showing me the option as stop. So right now for me there is no option to access my vm . looks…

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Azure only send message of trouble of its services, but not inform when will solve them. Its very important to take prevent actions.

                                  Azure most inform when yours troubles will be solved and specify the area o resposable in order to take prevent actions.....the troubles of Azure are troubles of us and we don't know what to day to our clients.
                                  (sorry the bad english)

                                  2 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Contact information NEW SUPPORT REQUEST - Does allow user to choose language and request cannot be completed

                                      Cannot log a support request. BUG

                                      Contact information NEW SUPPORT REQUEST - Does allow user to choose language and request cannot be completed. How do you expect people to use your product when support is so ******.

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        We are sorry, this should not have happened. Are you still encountering this problem or was it a one time? Is it possible to send us some more details on what you selected in the forms so we can reproduce this on our side and test it?
                                        Can you also give us the time and date when you found this issue?

                                        Azure support admin team

                                      • Support ticket closed without any response

                                        I entered a support ticket regarding billing issues. I was never contacted and the ticket was never updated. It was just closed. HELP!!

                                        1 vote
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                                          1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Make technical support free

                                          I recently had the misfortune of coming across a bug in Azure that blocked my production pipeline. It took me 2 days to be able to raise a technical support issue since I didn't have a subscription (and I even tried buying one and it didn't work)

                                          What I'd suggest is, give us the ability to raise technical queries, and at least review them! If they end up being something that can be resolved by the community by all means send us to the msdn forum or stack -overflow. But then at least we don't spend hours on twitter and…

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi Daniel, we apologize for this experience you encountered. Can you please help me with the details for ’took me 2 days to be able to raise a technical support issue " – Also, what kind of technical support were you looking for if you didnt have an Azure subscription.

                                            If you can provide more details, we may be able to investigate on our side.

                                            Thanks
                                            Azure support admin team

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