Support Feedback

Are you using the Support submission experience in the new Azure Portal? Do you have an idea, suggestion or feedback based on your experience with Azure Support? We would love to hear it!

Please take a few minutes to submit your feedback in the one of the forums available on the right or vote up an idea submitted by another Azure customer. All of the feedback you share in these forums will be monitored and reviewed by the Microsoft team responsible for Supporting Azure.

Please remember this is a Feedback forum, and should be used for ideas and suggestion related to Azure support. If you have a technical or subscription management support need, please open a Support Ticket from within the Azure Portal. If you cannot login/access the portal for some reason, submit an incident here. If you have feedback on a specific service such as Azure Virtual Machines, App Service, or SQL Database, please submit your feedback in one of the forums available on the right hand side of this page.

Remember that this site is only for support feedback, suggestions and ideas!

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  1. Automatically provide refunds for broken SLAs

    When SLAs are broken, we should not have to contact support. Microsoft should automatically determine who had SLAs broken and those customers should be refunded automatically on their next invoice. Last night there was a huge Azure outage, and parts of it are still ongoing. Putting the burden on millions of us to request refunds is unreasonable. Microsoft should show that they take full responsibility for their actions by providing refunds upfront.

    271 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Azure is Unfinished product, Support Sucks

    We are currently on AWS.
    We signed a contract to move to Azure.

    I have had nothing but troubles and issues. How can you sell an unfinished product????

    Your documentation is NOT there,
    Your product is buggy as **** (cant even configure a set of servers to test my application)
    SUPPORT SUCKS AS ****. I opened a ticket and it goes unanswered for months!!!!

    Do yourself a favor and work with Amazon AWS. LEARN from them. their support is beautiful.

    Our company has now decided to reverse our contract with Microsoft and stay with Amazon AWS.

    If for simply initial…

    182 votes
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    20 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow Enterprise Admins and Account Owners to view Support Tickets

    In order to get a clear view of open and closed issues, it would be good if Enterprise Admins and Account Owners could view the status of all support tickets raised against their subscriptions. Currently, a support ticket is only visible to the individual who raised it.

    157 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Your process is a joke and sucks!

    Your people who answer the phone a nice, but your process is a joke and really sucks. Transferred three times, and a half an hour of my time shot for a simple billing question that was not fully answered, so now I am waiting for a call back. Your process is a total joke and the reason Microsoft is going to lose more and more loyal customers. Check out Amazons customer service if you want to see how its done correctly.

    116 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Close support request

    Please add a button to allow one user to close its own open support request.

    108 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. you allow Azure subscribers to report service outages/problems to customer support without a support contract.

    Right now, I am trying to add a co-administrator to a subscription (something I've done many times before) and I get a useless message telling me the portal could not add subscriptions for the following co-administrator: [email]. It suggests I contact support, but there are no options to send even an email to support about a technical issue unless you have an extra support subscription. I should be able to submit a bug about an obvious error/outage in the system that has a useless error message without paying extra.

    84 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. TrackingId Search

    Allow querying of exceptions details using tracking id.

    82 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. No free support for Azure portal issues?

    I used the new portal to create a new Resource Group & Web Hosting Plan - but when I try to create any new service in them, it fails with an error:

    OPERATIONNAME Update deployment
    STATUS Failed
    EVENTTIMESTAMP Fri May 09 2014 14:16:31 GMT+1000 (EST)
    CALLER <email removed>
    AUTHORIZATION
    action:Microsoft.Resources/subscriptions/resourcegroups/deployments/write
    role:Subscription Admin
    scope:/subscriptions/d1a7a1b2-2ae7-4fd7-8d90-ec8b203bbd3b/resourcegroups/ww3fesea/deployments/Microsoft.WebSite
    RESOURCEURI /subscriptions/d1a7a1b2-2ae7-4fd7-8d90-ec8b203bbd3b/resourcegroups/ww3fesea/deployments/Microsoft.WebSite
    SUBSCRIPTIONID d1a7a1b2-2ae7-4fd7-8d90-ec8b203bbd3b
    EVENTSUBMISSIONTIMESTAMP Fri May 09 2014 14:16:40 GMT+1000 (EST)
    OPERATIONID 15b47143-47e7-4f4c-a732-e9815b450ad4
    CORRELATIONID f4ca9023-a78f-4140-b5e3-e2b096d3ee0f
    LEVEL Error
    RESOURCEGROUP ww3fesea
    RESOURCEPROVIDER Microsoft Resources
    EVENTSOURCE Microsoft.Resources

    I contacted MS support and chose billing because that's all that is available and get told that I need to purchase a…

    59 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Justin Beckwith responded

    Apologies for the confusion here, we’re collecting some information to see how to make this easier.

  9. Provide a REST API for Creating and Managing Cases relating to Azure Support

    Are there APIs available for creating a case programatically for any possible technical issues w/ Azure?

    54 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Don't show Azure Support Plans, when customer is mapped to Premier/Unified

    When a billing account is mapped to Premier or Unified Support, in the Azure Portal we still show the Azure Support Plans (Developer, Standard, Pro-Direct). As the customer will receive already the higher level Premier / Unified Support, the other support plans should not be shown anymore. Causes confusion at subscription owner level, when the Premier / Unified Support is ordered on enrollment level.

    50 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Automated support ticket management

    Allow an automated way to work with support tickets, especially for the following actions:
    1. Create a new support ticket.
    2. Update a support ticket with a new message / attachments.
    3. Get details for a given ticket (both info and the entire log)
    4. Get list of tickets for given user / subscription with ability to filter on common fields such as user id, subscription id, time range, status etc.

    Adding this would allow integration into a lot of enterprise scenarios with scenarios around automatic ticket integration and automatic switchover or remediation of services based on current state of…

    47 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Sometimes Azure will have the un-planned maintenance. However, customer won’t be notified during time and even after the maintenance done, u

    Sometimes Azure will have the un-planned maintenance. However, customer won’t be notified during time and even after the maintenance done, until create a technical ticket to support engineer.
    The operation logs also won’t be recorded the un-planned maintenance on the Azure portal.
    So, please take the idea of record the logs on the Azure portal into consideration and to the feature implementations.

    44 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to Cancel Support Requests

    I logged a new support request but ended being able to resolve my own problem. I've gone back to "Manage Support Requests" but there seems to be no option to cancel the request I had sent through.

    37 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. [REQUEST][Important] Please send incident alert email to users when Platform incident may have impact to their subscription.

    I sometimes see alert message which inform me Platform incident may have impact our services on Azure. I can see it from Management Portal or Preview Portal right now. Platform incident information is very important for us who keep running services on Azure. Please inform these information by email since I can’t realize incident information if I don’t login to the Portal.

    Alert Message Example:
    ”Starting at approximately 00:45 on 26 Nov 2015 UTC some customers using Storage in West US may encounter errors or timeouts when attempting to access resources. Engineers have identified a configuration issue and deployed a…

    35 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. make it easier for microsoft partners to speak with Azure support team etc

    Microsoft Partners use to be able to call and speak with people who knew what they were talking about. now we have to submit requests and someone might get back to use or might not!
    Change this so we can speak to knowledgeable people about our issues or problems or for guidance so we as Microsoft Partners can go out there and supply a better service to the end users.

    35 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. No technical support without support subscription!

    Horrible! There is a bug in ADF: I have a pipeline stuck in a 'provisioning' state. There is no way to report it to MS, because if you don't have a support agreement, you're SOL. You end up having to ask on forums and hope that an ADF team member sees your post.

    30 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Extremely disappointed with Azure Support

    We have been associated with Azure for the last 3 years and bill about $10,000/month. We had an incident of data loss due to an accidental delete command.

    The support during the incident was good and bad. The first agent was terrible and told us nothing could be done. The second agent which we got assigned after 7 hrs after multiple escalations was very good but couldn’t do much because of the delay due to opportunistic recycle of VMs and disks. The incident led to business loss and reputation loss which affected us pretty badly as you can imagine.

    A…

    27 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. support ticket history limited to 6 months

    Hi
    We have just recently found that support ticket history has a maximum time of 6 months worth of history . I opened a request to find this information it was confirmed 6 months was the maximum time scale.

    We would like a way of outlining to the business the history of issues unless we track them ourselves within a given 12 month period , which is double the effort for the team here.

    This solution should be an easy fix and in theory.

    25 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Use Skype for support

    During the Azure support process users are asked to install a LogMeIn tool for screen sharing.
    Our company all use Skype for Business for communication and screen sharing.
    As a Microsoft support team I am disappointed that MS tools are not used.
    Our Skype policy allow access to users outside of our organization (screenshot below), but it seems your policy does not allow external connections which is frankly ridiculous.

    26 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Offer one-time-support plan for urgent issues

    All the support that I needed in the past years, was caused by Microsoft services and servers that simply failed to do its' duty.

    You cannot chat with Microsoft so to get my last issue solved, I had to purchase a 6 (SIX) month support plan...even if the problem wasn't caused by myself!

    I would love to have the opportunity to buy a one-time-support plan to get Microsoft to look into the problems that my servers have at that very moment! And...if the problem was caused by Microsoft..the payment should be refunded. Otherwise Microsoft potentially could create its' own income…

    23 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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