Support Feedback

Are you using the Support submission experience in the new Azure Portal? Do you have an idea, suggestion or feedback based on your experience with Azure Support? We would love to hear it!

Please take a few minutes to submit your feedback in the one of the forums available on the right or vote up an idea submitted by another Azure customer. All of the feedback you share in these forums will be monitored and reviewed by the Microsoft team responsible for Supporting Azure.

Please remember this is a Feedback forum, and should be used for ideas and suggestion related to Azure support. If you have a technical or subscription management support need, please open a Support Ticket from within the Azure Portal. If you cannot login/access the portal for some reason, submit an incident here. If you have feedback on a specific service such as Azure Virtual Machines, App Service, or SQL Database, please submit your feedback in one of the forums available on the right hand side of this page.

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  1. Logmein support tech

    I worked 4 hours with a support tech using LogMeIn to activate my Windows. he said that it would take some time and that he would call me back. After a number of these call backs I realized that he had remove weeks of my work finding sites by clearing cache and remover my browser Firefox. I spent the next 2 hours removing the software that he had installed and re-configuring my computer close to what I had before. My suggestion: WATCH WHAT THEY ARE DOING WHILE IN LogMeIn.

    His contact info:
    Technician Name : Samuel Hactor
    Toll Free :…

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Support is just awful

      I have used Azure support two times in six months and it never happened to help.
      The first time, they just let time pass and after one month they closed the ticket.

      This time, I am having an issue within the alters service in Cosmos DB, and the guys from the support are still stalling after 10 days. I am not going to let it slide this time.

      3 votes
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        0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
      • Azure Free Trial quota increase

        Please allow the Azure free trial users to open a ticket and increase their cpu quota count along with other quota counts without having to remove their spending limit or add a credit card.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • free credit score uk @ http://www.freecreditscoreuk.co.uk

          how to improve credit score @ http://www.improvecreditscorerating.co.uk :Third, even those even if free credit score @ http://www.freecreditscorecheckuk.co.uk :correct, http://www.freecreditreportonline.co.uk :please consider that the http://www.freecreditscoreuk.co.uk :challenge to those less and those http://www.mycreditscorereportfree.co.uk :older. When you challenge http://www.freecreditcheckinstant.co.uk :the minus sign, the creditors http://www.instantfreecreditcheck.co.uk/ :need to prove that they are legitimate. They do not think this is worth (because the records are often lost when debt is bought), or they do not think it is worth the problem (due to the very small price), inherently cost Write a "free pass" letter.
          Well, it is specific to the credit report, I have the…

          3 votes
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            0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
          • check credit score @ http://www.mycreditscorereportfree.co.uk

            I doubt that you could soon lose your job I wonder whether. it is you You can pay your debts due to potential unemployment at some point in the future This means that it is bad .
            Of course, there are times when I have to change my job.
            https://www.mycreditscorecheck.co.uk

            3 votes
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              0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
            • Networks category

              Add a Networks category to file support calls under.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Put the Azure support number in this atricle

                Put the Azure phone number for requesting an Azure id on this knowledge base article. I cant' submit a ticket because I don't have an id but I can't request one electronically. I must call but I can't find the number anywhere.

                This is very frustrating but not unexpected from Microsoft. I can see from other posts that I am not alone. You seem to be unresponsive on this issue.

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Make Azure Mobile Services / App Services future proof

                  We have built our system/apps around Azure Mobile Services. Everything worked smooth and stable until I got errors in our Android app. It turned out that Android 7 does not support the sqlite library that WindowsAzure.MobileServices depends on anymore. In fact the WindowsAzure.MobileServices package we use was already deprecated. We only found this out because there was no update for this package and sqlite didn't work anymore on Android. Microsoft decided to deprecated the old packages and start from scratch with a new package called: Microsoft.Azure.Mobile.Client. Or so it seems: what they really did was make a copy of the…

                  3 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Free 30-day trial

                    I know that I have used 30-days for my private hobby project on my personal hotmail account, where I spent 30-days waiting for support to return with the login to my server and I had to shut it down because I didn not want to pay for a server I did not have access to. So when my boss had bought a new IoT device with a sign that said 30 day azure trial and my private trial periode was used, I did what your sales person said. I created a new account with my job mail, job phone and…

                    3 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Offer support over email and chat.

                      Every time I file a support request, I select my preferred contact as email. Nevertheless, I always get a phone call at an inconvenient time, and an email asking for a good time for a phone call to work on the ticket.

                      This is frustrating. Typically if my request isn't clear, it can best be cleared up with screenshots or copy/pasting IDs that can not be easily communicated over the phone.

                      6 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Close support request

                        Please add a button to allow one user to close its own open support request.

                        41 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Role for submitting support requests

                          We would like our Ops team, who are monitoring various services, to be able to submit support requests. However, we do not want to make them subscription co-admins or contributors, because they should only have access to limited resources in the subscription. It would help if there was a role specifically for submitting support requests that we could assign the Ops team to.

                          This was previously closed for no reason.

                          Original idea:
                          https://feedback.azure.com/forums/266794-support-feedback/suggestions/15674028-role-for-submitting-support-requests

                          7 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Thanks for the suggestion and feedback. We will fix this soon.
                            Please send an email to gangan at microsoft dot com and I will share a document that shows you step by step method on how to allow users to create a support request without giving write permission on the subscription.

                            Thanks

                          • Ability to Cancel Support Requests

                            I logged a new support request but ended being able to resolve my own problem. I've gone back to "Manage Support Requests" but there seems to be no option to cancel the request I had sent through.

                            11 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Redesign so that it is easy for a novice user to work with. provide a support helpline for same.

                              Redesign so that it is easy for a novice user to work with. provide a support helpline for same.

                              The search facility is useless - it never finds anything

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Simply allow suppot requests to be completed with Edge. I always have to revert to Internet Explorer.

                                If I create it in Edge, It allows me to fill in all of the fields except for the final part before successful submission. When I try to complete the support request the portal resets.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Service desk management tool Within O365/Azure

                                  It will be a good idea for Microsoft to have their service desk management tool embedded into o365 which can be run as SaaS. This can be used to manage assets within organisation and feeding into one database management. This applications can used as stand alone or web based and that will enable remote administrator to work any where.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Support Ticket creation discourages providing details

                                    Just to give feedback. When I go to create a support ticket in portal, the field for the ticket details is small, very small.

                                    I can expand it horizontally (by clicking maximize button, which btw isn't intuitive). But I can't expand it vertically.

                                    I realize you might be trying to accommodate for for people with smaller screens, but this UI design is encouraging me to provide you with less details. Even if I want to write more, it's harder.

                                    Meanwhile there's a lot of white space wasted underneath..

                                    It would be nice and helpful if the Details box was updated…

                                    4 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Give me a support phone number!!

                                      How about a support phone number available online for questions? I have a subscription, but I can't get a hold of anybody to help me. I'm done with Azure.

                                      5 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow users to support select language for support requests

                                        There is a required field, "Language", when submitting support requests. In two browsers tested, the selectable (but not editable) field is not populated. I have not been able to submit support requests. To allow users to submit support requests this field should be populated. Ideally a default language should be available.

                                        1 vote
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Emails regarding account payments should be sent to a support email instead of the azure id

                                          If there is some reason that my account is going to be disabled - don't. Please send an emergency email to secondary emails. And possibly send a text message to my phone. Having a service disruption is unacceptable.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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