support team should get mail notification on failure with required action to be taken to resolve it
Good idea and it ties to the idea on monitoring APIs. We will consider this.
its very important to know if something went wrong and this will help on SLAs etc.
We too have the same need. Can you let me if we have any update.
Have you tried Cotega (cotega.com)? It is a service that allows you to get notified of issues by email.
Luis Milan commented
Speaking as someone in a development/support team, this would be very useful.
this will help to support team to take action immediately