We have been using Office 365 happily for quite a while now, but due to the nature of the work we have to be able to have multiple (virtual) machines per user, depending on the role this person is in at that time. We've tried using a remote desktop solution where machines were hosted on a dedicated server (Hyper-V) but that proved not satisfactory due to the fact that one has to actually maintain the different images.

It would be a huge solution for us if it was possible to fire up a windows 10 virtual machine in the cloud that is configured for a 100% Office 365 power user, which means having at least Office 365 installed and maybe a few other productivity tools. (Or even better, be able to configure that ourselves if needed.)

It would also be extremely helpful to us, in terms of development, to be able to launch such a windows 10 client for client software testing purposes.

Response from Microsoft

By design we are unable to update the Payment Instrument on Marketplace purchases, In order to update the payment instrument you would need to delete the resource and purchase the service again with the new card

I understand that the resource is now deleted and I’m currently trying to conact the Sendgrid Support team to see how you could get back the old configuration

Please click on this link to help you configure your emails

Apologies for this inconvenience, you can provide your feedback on the same via this link https://feedback.azure.com/forums/34192--general-feedback

My response back to Microsoft

How do you have "by design" a process that every time you change a credit card you have to delete the service. This is the DUMBEST thing I have heard for a long while. I wasted half my day and our programmers time having to reconfigure all our APIs that use Sendgrid after your direction to delete the Sendgrid service.

Compounding the inconvenience Sendgrid put our account on suspension because it wasn't linked to the old one and they insisted I prove that I wasn't sending spam even though for the last 2 years we sent out over 40,000 emails a month to the staff of our customers through the same service.

You can't be serious when you say this is by design. This is patent rubbish and you need to fix it, my first suggestion is getting rid of the person who thinks it is a good idea.

If you can’t do better than this, don't offer such a shoddy service.

Please advise what action is being taken to address the issue. It would be a nice gesture that your company offered this service free for a period of time as compensation for the wasted time and high levels of exasperation that I have sustained today dealing with Microsoft and Sendgrid.