Allow me to change countries on my subscription.
Thanks for the post , votes, and comments. We are aware of this limitation and are targeting sometime next year to improve this experience. In the meantime you can sign up for a new account in your desired country and transfer your assets to the new account via Support.
-Azure Billing Team
Darren Sandford commented
I'm in the situation where I have a VM under an MSDN subscription that has now expired, but I can't move the resources to a new subscription because the old one is disabled. And I can't re-enable billing on the old one because I've moved overseas, and it won't accept the billing details from my new country.
This means that my VM is now permanently unaccessable, as the support team just told me to re-enable billing, and wouldn't move the VM.
This is awful, Microsoft.
Somehow my account was set up as a Canadian one. I never indicated a country and live in the US. I guess maybe I will try azure next year. Will stick with the obvious and superior alternative web service provider for another year or two.
This is an embarrassing omission on Microsoft's part and represents a large gap in their service (and security).
Also, how about someone answers your customer support telephone number during business hours?
Daniel Lynch commented
When purchasing subscriptions the credit card form takes the credit card country from the Org ID and doesn't give the option to change. My country is listed as USA but I my credit card and residency is UK. When I put correct UK address the form errors and I cannot process to purchase any services. I don't recalling being asked to give my country when signing up and I can't believe I would have listed a country I don't live in.
Therefore I cannot proceed to purchase Azure services using my corporate email address that is associated with our O365 tenant and corporate credit card.
globalizing any of the Microsoft account has been the problem for the last 10 years so not sure if we see a solution here quickly... same thing with xbox accounts, live accounts, windows phone account, skype accounts
Rudi Groenewald commented
Can support do this for us on the back end yet? The only option right now is to create a new liveid... not interested....
do we have any ETA on this? it's been almost 6 months since the last post from Microsoft Billing Team. Microsoft should act quicker on customers requests, there are many competitors out there.
Considering Microsoft is a global entity and many of its clients are global companies. This is very important for us and really hope will be supported soon.
Gonzalo Mesorio commented
I also support this request. "Sometime next year" sounds too far in time given the number of users complaining about this...
Lester Waters commented
What a COLOSSAL PAIN this is. We are a global company and have a EA subscription agreement in USD. But I am an EA Admin located in the UK -- and my Microsoft Live ID (using my company email) is UK based. And Azure just ASSUMES the country associated with the Live ID (despite having a US-based EA agreement in the EA portal). And there is NO WAY TO CHANGE IT. The Result? We have to MIGRATE our netire configurations to new Subscription, created with a US-based Live ID. Ugh!!!
Tom P commented
This is complete nonsense. When I subscribe to Azure you ask me where my users are to choose datacenter and warn me I cannot change it. So I choose US, where I have 2,000 users. Then we go through phone verification, then credit card verification and.... this is where it ends. You cannot live in Canada and have users in US, you need credit card from country where your users are. I guess Microsoft never heard about outsourcing and those India guys are only virtual, they don't exist..
You have to change this!
Michael Oberg commented
Sometime next year? My current company will still be billed in our EA currency but all subscription information is in another currency due to this issue. Transfering assets to another account for a large enterprise is out of the question due to 100s of reasons.
Anton Ozolin commented
I moved to the U.S.A. two years ago. I have created my Azure account while being in Russia. Now I am not using my old Russian credit card, I use US credit card. And still I am charged in Russian rubles from the us dollar credit card. I am loosing money on currency exchange fees.
Please let me change my country and currency.
Sky Chang commented
Same here! please allow to change country!!!!!!
Paul S UK commented
Once my last euro card expires I will be unable to pay my Azure bill. Is there any acknowledgement from Microsoft that is may be something they are working on?
I strongly support this request. Our company is located in USA and we have US Office 365 account but I was travelling Canada when I created Azure account and it auto picked country Canada as location and now I cannot change it back to USA with deleting everything in Azure.
Our Office 365 invoice/bill is in USD and Azure invoice/bill is in CAD. Common Microsoft, this should not be rocket science.
Please allow changing of Azure subscription country. One account for all services (not multiple accounts just to change my Azure account country)
I can't believe this. I set up my account just weeks ago before I moved. There was no warning that you would never be able to change your country at signup. People do move you know. As I no longer have a € income, I definitely don't want to pay in euros.