How can we improve Azure Signup and Billing?

Identity verification by credit card section hangs with the progress bar

I was stuck at the step "The Identity Verification By Credit Card".
I see the progress bar moving left and right, but it stays that way forever.
When will this be fixed?

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Clark Choi shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We’re aware of this issue and it’s caused by third-party cookies settings. Please allow third-party cookies in your browser then try again. More information here https://docs.microsoft.com/en-us/azure/billing-troubleshoot-azure-sign-up-issues#progress-bar-hangs-in-identity-verification-by-card-section

In the meantime we’re looking into adding better in-UI help and other improvements, stay tuned!

65 comments

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  • Bart Louwagie commented  ·   ·  Flag as inappropriate

    Amazing that this issue just exists. Imagine that this was an enabled company, a startup, would be fixed in minutes.. Micrsofot, I just don't get it sometimes.

  • Scott Wilson commented  ·   ·  Flag as inappropriate

    Not working for me either. Tried enabling 3rd-party cookies. Tried Chrome and Firefox. Nothing works. Will try again tomorrow, then switch to Amazon instead.

  • Anonymous commented  ·   ·  Flag as inappropriate

    You people are absolute idiots. Requiring 3rd party cookies? Morons. No wonder Apple is eating your lunch.

  • steve holton commented  ·   ·  Flag as inappropriate

    Why don't you instead REMOVE THE 3rd PARTY COOKIES!!! We have a firewall/ids/ips (or something) blocking them - it's not me - so I cannot sign-up??? WTF - nobody NEEDS 3rd party cookies (our equipment will alow cookies from your site)

  • Anonymous commented  ·   ·  Flag as inappropriate

    Been stuck like an moron at the stupid progress bar for 30 minutes before I found this thread.

    One year later, Azure won't / can't fix the bug, so be it. But Azure could at last have added a note "If you're stuck like a moron at the stupid progress bar, please follow these instructions" on the enrolment page

  • Anonymous commented  ·   ·  Flag as inappropriate

    Shame...Shame...Shame...
    How can a company like Microsoft suffer from such a bug for so long?
    Allowing 3rd-party cookies? Unsafe af...

  • [Deleted User] commented  ·   ·  Flag as inappropriate

    I block 3rd party cookies for a reason, may be you need to redirect, get token, and then ask for credit card.

  • David commented  ·   ·  Flag as inappropriate

    Same. June 24, 2018. Does NOT inspire confidence in the rest of your service. AWS it is!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I got around the issue by switching browsers. I signed out of chrome and then signed in using Microsoft edge.

  • Anonymous commented  ·   ·  Flag as inappropriate

    same issue. I am surprised that Microsoft has such a 'loose end' in the beginning of signing up new clients :(

  • Brent commented  ·   ·  Flag as inappropriate

    Still not working what's up? Been doing this for months don't you like customers?

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