Identity verification by credit card section hangs with the progress bar
I was stuck at the step "The Identity Verification By Credit Card".
I see the progress bar moving left and right, but it stays that way forever.
When will this be fixed?
Clark Choi
shared this idea
We’re aware of this issue and it’s caused by third-party cookies settings. Please allow third-party cookies in your browser then try again. More information here https://docs.microsoft.com/en-us/azure/billing-troubleshoot-azure-sign-up-issues#progress-bar-hangs-in-identity-verification-by-card-section
In the meantime we’re looking into adding better in-UI help and other improvements, stay tuned!
68 comments
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Simon
commented
Regarding the above, you can't try it again. Once you reach the page that was hanging it advises that you already have a subscription, yet there are no useful links on the page etc. Just a link to upgrade to pay as you go. Personally I believe this is deliberate to push people towards paying immediately. The most likely effect is a rapid rise in distrust of Microsoft.
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Anonymous
commented
I'm also facing this issue.
Have tried with Edge, IE, Firefox and Chrome. Have followed the (outdated) docs that's being referred to - but nothing works. Have even tried logging in with different user ids. -
sudhir
commented
I am still facing the issue after allowing third-party cookies on firefox.
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Syed
commented
Shameless dependency injection you got yourself....
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Bart Louwagie
commented
I got around it by using Internet explorer ...
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Bart Louwagie
commented
Amazing that this issue just exists. Imagine that this was an enabled company, a startup, would be fixed in minutes.. Micrsofot, I just don't get it sometimes.
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Scott Wilson
commented
Not working for me either. Tried enabling 3rd-party cookies. Tried Chrome and Firefox. Nothing works. Will try again tomorrow, then switch to Amazon instead.
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Anonymous
commented
You people are absolute idiots. Requiring 3rd party cookies? Morons. No wonder Apple is eating your lunch.
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steve holton
commented
Why don't you instead REMOVE THE 3rd PARTY COOKIES!!! We have a firewall/ids/ips (or something) blocking them - it's not me - so I cannot sign-up??? WTF - nobody NEEDS 3rd party cookies (our equipment will alow cookies from your site)
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Anonymous
commented
Been stuck like an moron at the stupid progress bar for 30 minutes before I found this thread.
One year later, Azure won't / can't fix the bug, so be it. But Azure could at last have added a note "If you're stuck like a moron at the stupid progress bar, please follow these instructions" on the enrolment page
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or
commented
Same problem
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Seth
commented
WTF mickisoft still suffering from this? bloody pathetic
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Anonymous
commented
Shame...Shame...Shame...
How can a company like Microsoft suffer from such a bug for so long?
Allowing 3rd-party cookies? Unsafe af... -
Bill Beilstein
commented
can not enter info
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[Deleted User]
commented
I block 3rd party cookies for a reason, may be you need to redirect, get token, and then ask for credit card.
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Ben Rinehart commented
The same thing for me
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Anonymous
commented
same thing happening to me
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David
commented
Same. June 24, 2018. Does NOT inspire confidence in the rest of your service. AWS it is!
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Tiago
commented
How is this still an issue over a year later?
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Anonymous
commented
I got around the issue by switching browsers. I signed out of chrome and then signed in using Microsoft edge.