Signup and Billing

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  1. Cannot add or change credit card in azure account

    In Account Summary under Billing and Payment, I can neither change my credit card nor add a new card. Both options just hang. If I can't change the credit card, I will need to close the account. Using Firefox.

    4 votes
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    0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  2. Not able to Signup in MS Azure free account even after verifying PAN ID, Credit card "& phone number,it says Not able to Signup in MS Azure

    Not able to Signup in MS Azure free account even after verifying PAN ID, Credit card "& phone number,it says Not able to Signup in MS Azure

    4 votes
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  3. 4 votes
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  4. Order Client VMs in German-Azur-Cloud with EA-Lizenz

    Today ist is not possible to create a Client-VM (Win10) in the Cloud.

    4 votes
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  5. signup

    Tried to signup with different accounts. it stops upon identify verification by card.

    Something went wrong. We are investigating.

    4 votes
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  6. Fix the burn rate projection

    Fix the burn rate projection. I don't know what it's based on or what causes it to be consistently lower than the actual realistic projection (maybe you have a UTC offset bug or something?), but this is unreliable and I have to make my own projections by hand each month.

    Thanks!
    ~Lars

    4 votes
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback. There are two issues here, and we’re working on both:

    1. There’s a delay between when usage occurs and when the event reaches the billing system. We’re working on reducing the latency in the pipeline so that we can build projections on better data.
    2. We currently employ a simple linear extrapolation. We’re working on improving our forecasting algorithm as well.

  7. Registration loops on entering password

    Registration loops after entering the verification code send to my phone. Screen asks to re-enter my password of my Microsoft account to continue over and over again. Preventing to continue with the registration process.

    4 votes
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  8. 4 votes
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    under review  ·  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  9. Valid Card Details not accepted

    On registering, I tried first to use a valid mastercard but got the error:
    Sorry, we can't accept pre-paid cards. Please try another payment method.

    Then I tried to use a valid VISA card and kept getting the error:
    We can't authorize the payment method. Please make sure the information is correct, or use another payment method. If you continue to get this message, please contact your financial institution.

    Please advise

    4 votes
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  10. How to sign up the Azure account if not have a US address?

    spent around 30 minutes trying to sign up an Azure account, really confused that only support US address in billing option. Can't imaging Azure able to well support globally regions.

    4 votes
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  11. Azure won't let me enter US Credit Card Details

    I'm in China, but I'm a US citizen signing up for services. The credit card verification is requiring me to enter credit card details for a Chinese address, and won't let me enter US address details.

    I've since flown back to the US, and Azure won't let me do anything until I enter a Chinese Credit Card. Please Fix ASAP.

    3 votes
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  12. Make buying Visual Studio less stupid

    Attempting to purchase Visual Studio is an exercise in frustration. Seriously, why do I need Azure Billing - that's stupid. I just want to buy a subscription and it is SO DIFFICULT to send you money. Your phone number box doesn't allow an extension so that's also stupid. And that's where the process ends. Cannot send you money. For some unfathomable reason, you want my mobile number - you can't have it, given your history of security.

    And next time you decide to create a new licensing scheme, I have a few ideas to make it MORE COMPLICATED and MORE…

    3 votes
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  13. Fix the bug in registering payment methods from Denmark

    There is a bug when adding payment methods, adding a Danish visa card the zip validation appears to use a formt 000 00 but in Denmark we have 0000 so it fails and refuse to accept the card detials cliaming zip code is wrong length

    3 votes
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  14. MS-AZR-0064P

    我们找不到产品/服务“MS-AZR-0064P”。
    账号无法申请Azure服务

    3 votes
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  15. Fix your credit card processing form!

    I live in "Coeur d'Alene". It told me "my zip code was wrong" multiple times, when it was good. On a whim, I tried "Coeur dAlene", "Coeur" and "Coeur d Alene" before it finally took.

    3 votes
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  16. where is my money, what happen pay my money now, ****

    please, tell me where is my money has go? pay for me, 2 usd with you maybe not important but with me this is the inheritance

    3 votes
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  17. Alternative to identifying with credit card

    Alternative to identifying with credit card

    3 votes
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  18. ****

    Worst customer management... Gonna hate Microsoft forever... The credit card details have been validated twice but showing "try again".

    3 votes
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  19. 3 votes
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  20. Cannot change payment method for new subscription

    Where:

    account.windowsazure.com

    Trail:

    New Subscription -> Pay-As-You-Go -> Payment Information -> Change payment method

    The page shows some old credit card, which I want to change, but the progress bar just seems to be never ending.

    3 votes
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    under review  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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