Merge office365 and live accounts that use the same email address
I use both Azure/msdn and office 365
I already had an msdn account email@example.com ( Windows Live account) and our company recently migrated to Office 365 which resulted in a firstname.lastname@example.org Office365 account.
Wich is causing a lot of grieve when switching between asure web portal / msdn web portal / office 365 web portal
Even when I have no portals open, I cant switch accounts. I need to explicity open the portal that I last logged in to. Log out, and then I can switch accounts.
And having both office 365 portal and Azure portal open at the same time is impossible.
Thanks for the questions and suggestions. And apologies for not sharing any update on this thread for so long. We’ve been working on this problem and have announced changes on our official team blog (see here: https://cloudblogs.microsoft.com/enterprisemobility/2016/09/15/cleaning-up-the-azure-ad-and-microsoft-account-overlap/).
First, we are acutely aware of the UX pain this is causing and we are sorry for this. We are trying to undo a decade and a half of systems divergence. There are literally hundreds of different engineering teams across Microsoft involved in this effort. So this is taking time.
Second, we can’t easily “merge” two accounts, or allow IT to “take over” personal Microsoft accounts. There are two main hurdles: (1) The terms of service are fundamentally different for the two account types and (2) they are based on different technologies with different stacks (different identifiers, SDKs, token formats, etc.). We’re working to converge the two stacks but again this takes time. There are details of this in the blog post linked above.
Third, in the past year we’ve worked with 70+ teams across Microsoft that operate business services but only supported MSA for historical reason. Our goal is for all of these apps to support Azure AD (work accounts) as well. As of Nov 2017, we’re about half way there. Dev Center and MSDN subscriptions (now called Visual Studio subscriptions) are example of apps that now support Azure AD. Microsoft Payment Central and Invoicing are a few weeks away. Volume Licensing and many others are in progress and a couple months away.
The best recommendations we can provide right now are:
1) Use your work account (in Azure AD) to access any work application that supports it.
2) If you had created a personal Microsoft account to access Microsoft business apps, and no longer need it, close the account. Or rename it (which means chancing the user id) to avoid confusion.
Please follow our team blog for future updates on this problem.
Just as an example here - https://partner.microsoft.com/en-US/azureskills wants you to sign up for NEWLY ANNOUNCED Azure training with a live account. This, despite the fact that I have AAD running in Azure and have the same email address and password in a Microsoft account. To me, this issue has gone on for way too long. I already lost access to my MCP certs and outlook.com e-mail due to this conflict and there is NO WAY TO MIGRATE EITHER OF THEM. What gives?
Muhammad Haroon - ZehnLabs commented
This is a solution that worked for me:
Chat Faker commented
we have in our company three acoounts with the same user principal name
Company AD account
Company Office 365 Account synchronized with AD account
Microsoft Live ID used with company e-mail address
our standard user skills are not good enough to handle this complicated situation so that at the end of the day we are paying for 1000+ Office 365 licenses without being able to use the features
Chat Faker commented
Microsoft - sucks as designed
Another challenge is trying to get users to log in to Windows 8.x or Windows 10 using their UPN (in an AAD/o365 synched environment) when their UPN matches their Live ID. It will then always try to login using their Live ID instead of their Office 365 ID while they're all on business devices. Now users have to login to Windows with their Pre-Windows 2000 login names (DOMAIN\username) and then login again with their UPN (email@example.com) to connect to Office 365 services. It's really a pain! Users are complaining about this each and every day.
Jurjen Ladenius commented
This really is a major problem. Why won't Microsoft fix this security hole?
Years after this thread was stated this not only remains a major issue, but it got worse, not better, because now we are talking about three Microsoft accounts that can have the same email address, not two.
As many people upgrading to Windows 10 have noticed, if they sign in to Skype with their Microsoft account, they get a different identity than the one they used to have by logging in with the Skype name (associated to the same email address). Their reaction is "My contacts have disappeared!"
Then there is of course the "work or school" vs. "Microsoft" account. It confuses even techies, who used their work email address to get a "Microsoft" account, and have to use the same email address, but two different passwords, depending on whether they access Skype or Skype for Business (Lync)!
Can it be more confusing than this?
I am enrolled in school which alleges free office 365 but nothing works , not word, not excel, not access. and this has been years and you wont help. ccsf
Monitoring for 3 years should be long enough!
If you have multiple accounts you can merge them to one using outlook migration tool called Safe PST Backup. You can check it here http://www.safepstbackup.com/pst-migration-tool-migrate-from-outlook-to-office-365.aspx
Google Apps had the same problem years ago You could have "personal" google account with the same email address as your "business" Google Apps account so when signing into Google it was asking you "is this personal or work?".
They solved it by merging all personal services and data into the business account and any duplicate data or services that could be merged were converted into a new account in the format <email address with % instead of @>@gtempaccount.com
From then on, when you signed into your Google account with your email address is was always your business account.
It worked for them, why not do the same fix Microsoft?
Hai Thanh Nguyen commented
Make everything easy for your fellow users by making everything in 1 place such as Google Apps for Work, people can still use their consumer product beside GAfW. Please? Because I really like Exchange doesn't mean I would like to create another personal account to use with Microsoft consumers such as Xbox, Microsoft services, etc...
Sipke Schoorstra commented
I have an Office 365 account, and created a Microsoft account using the exact same address. This works, but then got tired of being asked all the time whether I'm signing in with a Work or School account, or a personal account, so I figured I'd update my personal account by adding another email alias and made it the primary one. That didn't make a difference, so I thought: let's try removing the alias that is the same string as my Office 365 account. Well, that caused me to lose access to all of my Visual Studio Online accounts, as they are linked by the string I removed. And now I'm ******; I cannot add my Office 365 string back as an alias to my personal account. Terrible, terrible experience.
Jamie Thomson commented
To all those who say Microsoft are ignoring this issue (or say things like "no one hears your screams or cares") this might be worth reading
Josh McFadden commented
No one hears your screams, or cares.
John Wayne commented
Are we there yet? Meaning, has this issue been resolved? You've got to love the "keep the great feedback coming and let us know if you finds other sources of account confusion. We'll continue to monitor this threat as we refine our plans." The joke's on us, it doesn't say that they'll solve the issue
Josh McFadden commented
No one hears your screams, or cares.
Grant Colby commented
The multiple accounts is truly bewildering and massively annoying.
Happened to step into this thread. Seems like it's not yet resolved. ****!
Yeah. I'm not sure who's more confused. Me or Office 365. This is a pain. I wish I could just delete the one account and start fresh. OneNote will not sync between my devices. Actually wont let me open any notebooks on my phone. Nothing works.