Merge office365 and live accounts that use the same email address
I use both Azure/msdn and office 365
I already had an msdn account email@example.com ( Windows Live account) and our company recently migrated to Office 365 which resulted in a firstname.lastname@example.org Office365 account.
Wich is causing a lot of grieve when switching between asure web portal / msdn web portal / office 365 web portal
Even when I have no portals open, I cant switch accounts. I need to explicity open the portal that I last logged in to. Log out, and then I can switch accounts.
And having both office 365 portal and Azure portal open at the same time is impossible.
I'm completely overloaded with Microsoft Accounts. I have one I used for visual studio (from work), azure, etc. One for my personal Office365 business account, one for my live.com stuff (xbox, one drive, etc.) every single time I have to use anything on Microsoft's services, I have to log out from all the other websites, and log back using a different account. I don't want single sign on, when I'm signing on to different things. I want to be signed on to azure with my azure account, and office365 with my office365 account, and xbox live with my xbox account. Help!
By the way, the logout experience in non-IE browsers is buggy and ends in error pages often. And microsoft login and live.com login pages are different and don't seem to know about each other.
Our team owns the Microsoft account and Azure AD sign-in/sign-up experiences. We know that some experiences are confusing for some of you and we’re working hard to simplify them.
1) We know a number of users have multiple accounts with Microsoft, some they created themselves and others they got from their work or school. Today, using multiple accounts in Office 365, Azure.com or VisualStudio.com requires you sign out of one account and sign in to another. To address this we’re building the ability to be signed in with more than one account at the same time, in the same browser. This should start showing up on Microsoft web properties later this year.
2) There’s a small number of Microsoft business services that only support “Live ID” accounts, and not organizational accounts that are used for other business services like Office 365. Examples include MSDN and Volume Licensing. We’re working with these teams to add support for organizational accounts. This will allow everyone who already has an account they use with Office 365 to use the same account to sign in to these services.
3) Some users have two Microsoft-powered accounts with the same sign in string: one they got from their organization (when the organization uses Azure AD account) and one they created themselves (for example to access MSDN or VL). For these users, the sign-in experience to Office and Azure can be confusing. If you’re in this situation, the simplest solution is to rename the account you created yourself. You can use another consumer email address or get a new @outlook.com address. And later his year, you’ll also be able to use your phone number as a sign in string. Longer term, we’re considering different options to remove this overlap.
Keep the great feedback coming and please let us know if you finds other sources of account confusion. We’ll continue to monitor this thread as we refine our plans.
this is not "great feedback" for gosh sakes .. this is fundamental basic functionality ("login") that MS has totally failed to even properly test. This issue has been driving us nuts for almost a year now! And as of Nov 24 (today) its still effectively unresolved.
Jon Kamm commented
Absolute nightmare. It is more than just switching portals. Someone should probably make a spreadsheet that breaks down product to portal authentication so we know how we are supposed to set up this kludge. I have 3 SP3 with Windows 10 for business use but if we want to use Cortana we have to setup a separate live account outside of the Office 365? (not to mention the rest of the problems your short sightedness caused me! Nothing like causing me HOURS of frustration and problems that I can't bill a client for.
I think I've stumbled across the reason my users can download the dictionary in MS Word. They're logged into Word with their Office365 account our organization assigned them. From reading it looks like they need a Microsoft LIVE account? I agree with those posting here. It shouldn't be this confusing. And really....downloading a dictionary requires another account??!!
Pathetic. Forcing us to change our email address is asinine. Get your **** together.
Randy Boback commented
As to point 1. The nightmare of multiple accounts can spread. When the Win 10 upgrade to my laptop failed and basically ate my boot rec, I had to reinstall Win 8 from recovery and go through the process. All my data was safe however because I ALWAYS separate Church and State as well as OS/Apps and Data (including install routines and packages for the apps in question.
When I signed on to the laptop however it seems that I previously had a local account by the same name, and so I now have three accounts:
1.) Original local account
2.) Account with personal email address used as Microsoft Account,
3.) Because it was so good at explaining the requirements, an outlook.com account for Office 365 subscription that is not used to log in anywhere.
I am thinking I need to delete the Outlook.com account, which will cause OFFICE to go to demo mode, and then reset the debit card under my full general windows account, and lastly as admin, take ownership of all my previous files that are now on the laptop and locked up under the local account. EMail is not an issue as I have an SMTP/POP3 account outside of this that I deal with.
Logically, there should be a way to transfer things like the Office subscription to the other account. (from @outlook.com to @randifer.com) without having to kill and start from scratch.) From a UI usability point of view, there should be a more understandable process than the current mess that causes so many to do what I too have done. The office website as well as many others at MSFT are these never ending loops like the stairs in the bizarre hall in Harry Potter. You can't get there form here, but if you go through link A you come out on page 72 with link IV on that page sending you to sub page 404. If you are already signed in when you go to purchase something WHY ASK YOU FOR ANOTHER ACCOUNT TO BE OPEN...
Mark Burland commented
You would think that a **** up of this level of magnitude would get more attention. I mean, heads should roll for allowing this mess to continue.
Imagine if I had a company car. And when the car was delivered it came with two keys. The keys are identical, they look exactly the same. However, what nobody told me is that I have to use one key to drive to work, and the other key for other driving. Unfortunately, a built in system would also stop the car from working if both keys were detected in the car at the same time. Even as I type this, I realise it would still make more sense than what we currently have from Microsoft...
I have same email address for personal and organizational. Now in Visual Studio I can't work with Azure because it won't load my personal settings. I am completely stuck.
I'm happy to find that it's not just me having this lovely issue...
This is another example of outright negligence in software development practice from microsoft, which amazingly they routinely get away with. We really need to get away from using the rubbish technology produced by this company - sys admins and programmers - push back against the madness. Tell your bosses you can't program against/use/rollout this excuse for an identity system. Why? It's clearly not production ready, designed to confuse, and wastes time and money, and worst of all, instead of actually fixing anything, microsoft invents some new garbage that is a) not backwards compatible b) not finished and c) doesn't solve the original problem in the first place. People should not have to choose Work/Personal/School or any other account type! Web pages should not REDIRECT to a new page when you CLICK in the password field! I don't know if criteria for releasing software could get any lower than this appalling example, Microsoft fix this mess or get out of the software game and stop wasting our time.
This is a horrendous design.
Two accounts with the same email? And NO notice that they are different. Wasted two days of my time. Microsoft again trips over its own feet in what should have been a simple seamless rollout. Thoroughly annoyed.
Bob Marshall commented
I recently upgraded to Windows 10 and the set up process kind of forced me to sign in to it with my Microsoft account which I did. Unfortunately I did not realise that a Microsoft personal account and my Office 365 account were two entirely different services. I've wasted a whole morning trying to login to the Office 365 and kept going around in circles. Hope Microsoft get this sorted out as it's incredibly frustrating.
Dion Olsthoorn commented
I'm having exactly the same problem. As a workaround, I use different browsers for my Windows Live and Office365 accounts.
obviously MS is using different databases to authenticate different services: "MS account" vs "Office 365" account. Would this not get solved if every user has both an MS account and an Office 365 account with exactly the same mail address and Password?
This two-types-of-accounts thing is MADDENING
Plese start of my outlook my aacount this hijaked
My aacount is hijaked plese open this account
Jorge Peralta commented
This is year 2015, I can't believe Microsoft is still dealing with this issues. It's a mess for me having to authenticate all the time with OA and MA with different passwords.
Scott Crawford commented
Continues to be a problem... Was not thought out very well.
is there a feed or proposed timeline? one placed I worked we basically crippled MSDN access for a period of time once we turned on ADFS for 365...