How can we improve Azure Active Directory?

Merge office365 and live accounts that use the same email address

I use both Azure/msdn and office 365
I already had an msdn account ( Windows Live account) and our company recently migrated to Office 365 which resulted in a Office365 account.

Wich is causing a lot of grieve when switching between asure web portal / msdn web portal / office 365 web portal

Even when I have no portals open, I cant switch accounts. I need to explicity open the portal that I last logged in to. Log out, and then I can switch accounts.

And having both office 365 portal and Azure portal open at the same time is impossible.

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    MarcoMarco shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    ToddTodd shared a merged idea: link an organization account to Microsoft account  ·   · 
    Josh RiversJosh Rivers shared a merged idea: Microsoft Account Overload  ·   · 

    Our team owns the Microsoft account and Azure AD sign-in/sign-up experiences. We know that some experiences are confusing for some of you and we’re working hard to simplify them.

    More specifically:

    1) We know a number of users have multiple accounts with Microsoft, some they created themselves and others they got from their work or school. Today, using multiple accounts in Office 365, or requires you sign out of one account and sign in to another. To address this we’re building the ability to be signed in with more than one account at the same time, in the same browser. This should start showing up on Microsoft web properties later this year.

    2) There’s a small number of Microsoft business services that only support “Live ID” accounts, and not organizational accounts that are used for other business services like Office 365. Examples include MSDN and Volume Licensing. We’re working with these teams to add support for organizational accounts. This will allow everyone who already has an account they use with Office 365 to use the same account to sign in to these services.

    3) Some users have two Microsoft-powered accounts with the same sign in string: one they got from their organization (when the organization uses Azure AD account) and one they created themselves (for example to access MSDN or VL). For these users, the sign-in experience to Office and Azure can be confusing. If you’re in this situation, the simplest solution is to rename the account you created yourself. You can use another consumer email address or get a new address. And later his year, you’ll also be able to use your phone number as a sign in string. Longer term, we’re considering different options to remove this overlap.

    Keep the great feedback coming and please let us know if you finds other sources of account confusion. We’ll continue to monitor this thread as we refine our plans.



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      • Anonymous commented  ·   ·  Flag as inappropriate

        I renamed the personal account as suggested now I'm told that the account doesn't exist even though I am using the same username to login to my 365 office business account.

      • dansdans commented  ·   ·  Flag as inappropriate

        I'm not even trying to use a personal and work account together. I'm just trying to get my work account to function and keep getting login prompts, reset password, and then appears to be working but login prompt shows up out of no where and the new password doesn't work. I use a password keeper so I'm not forgetting the password. This happens when using word and outlook.

      • Charlie EvattCharlie Evatt commented  ·   ·  Flag as inappropriate

        I just encountered a problem today, where I've got a 365 account, my AD account (trying to sync the two), and of course the VLSC which I need to keep with the same email address.

        Is there any update on when this experience will be resolved?

      • Lars PanzerbjrnLars Panzerbjrn commented  ·   ·  Flag as inappropriate

        It's been two years since "we’re building the ability to be signed in with more than one account at the same time, in the same browser. This should start showing up on Microsoft web properties later this year." should have happened...

        I would really love to see this implemented...

      • Harm PoelenHarm Poelen commented  ·   ·  Flag as inappropriate

        I completely lost the access to a subscription that I created and moved from my LiveID to my work account. I moved it since this subscription should be used to create VM's and Cloud services for our internal organization and not be used for customer facing cloud subscriptions. So I wanted it to be linked to our access structure on O365. I think the only way to move forward with this is merge / link these accounts and that Microsoft takes care of the login correctly and that customer AD takes preference above LiveID login.

      • Le-roy StainesLe-roy Staines commented  ·   ·  Flag as inappropriate

        Here's how you resolve this...

        1. Single sign in form that validates the password against BOTH databases...
        IF only one account exists and the password is correct - log into that account.
        IF both accounts exist and ONE password is correct - take me to a gateway page that lists the two accounts and shows me WHICH apps I have access to for the one that my password succeeded, and let me show the apps for the other one by signing into that one.
        IF both accounts exist and BOTH passwords were the same and succeeded, show me a gateway with both accounts and list the apps for each. So for example I'll see TFS as the top identity so then I'll click that one.

        I have absolutely no idea which identity associated with which product and I always forget, and I forget which password is for which. But MICROSOFT knows which identity my TFS is for, so SHOW ME!

        Whoever designed the 'personal' and 'work' system should never be allowed near user experience ever again.

      • Anonymous commented  ·   ·  Flag as inappropriate

        It has been one year and a half since Microsoft last respond this question, I'm wondering what's the progress now?
        In the Office 365 Account management command, I see the parameter there, but couldn't find a good example about how to use it..
        New-MailUser -UseExistingLiveId <SwitchParameter> -WindowsLiveID <WindowsLiveId>

      • Anonymous commented  ·   ·  Flag as inappropriate

        How do I know which account I'm logged into.
        I too have the issue of having two accounts with the same email address. One given out by my organization the other created by myself. I want to delete or rename the one I created myself, but when I log into, there is no indication I can see whether I'm logged in with my work or my personal account.

      • WillWill commented  ·   ·  Flag as inappropriate

        Just as an example here - wants you to sign up for NEWLY ANNOUNCED Azure training with a live account. This, despite the fact that I have AAD running in Azure and have the same email address and password in a Microsoft account. To me, this issue has gone on for way too long. I already lost access to my MCP certs and e-mail due to this conflict and there is NO WAY TO MIGRATE EITHER OF THEM. What gives?

      • Chat FakerChat Faker commented  ·   ·  Flag as inappropriate

        we have in our company three acoounts with the same user principal name
        Company AD account
        Company Office 365 Account synchronized with AD account
        Microsoft Live ID used with company e-mail address
        our standard user skills are not good enough to handle this complicated situation so that at the end of the day we are paying for 1000+ Office 365 licenses without being able to use the features

      • SpenSpen commented  ·   ·  Flag as inappropriate

        Another challenge is trying to get users to log in to Windows 8.x or Windows 10 using their UPN (in an AAD/o365 synched environment) when their UPN matches their Live ID. It will then always try to login using their Live ID instead of their Office 365 ID while they're all on business devices. Now users have to login to Windows with their Pre-Windows 2000 login names (DOMAIN\username) and then login again with their UPN ( to connect to Office 365 services. It's really a pain! Users are complaining about this each and every day.

      • MikeMike commented  ·   ·  Flag as inappropriate

        Years after this thread was stated this not only remains a major issue, but it got worse, not better, because now we are talking about three Microsoft accounts that can have the same email address, not two.

        As many people upgrading to Windows 10 have noticed, if they sign in to Skype with their Microsoft account, they get a different identity than the one they used to have by logging in with the Skype name (associated to the same email address). Their reaction is "My contacts have disappeared!"

        Then there is of course the "work or school" vs. "Microsoft" account. It confuses even techies, who used their work email address to get a "Microsoft" account, and have to use the same email address, but two different passwords, depending on whether they access Skype or Skype for Business (Lync)!

        Can it be more confusing than this?

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