How can we improve Azure Active Directory?

Merge office365 and live accounts that use the same email address

I use both Azure/msdn and office 365
I already had an msdn account ( Windows Live account) and our company recently migrated to Office 365 which resulted in a Office365 account.

Wich is causing a lot of grieve when switching between asure web portal / msdn web portal / office 365 web portal

Even when I have no portals open, I cant switch accounts. I need to explicity open the portal that I last logged in to. Log out, and then I can switch accounts.

And having both office 365 portal and Azure portal open at the same time is impossible.

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    MarcoMarco shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  Azure AD TeamAdminAzure AD Team (Admin, Microsoft Azure) responded  · 

    Our team owns the Microsoft account and Azure AD sign-in/sign-up experiences. We know that some experiences are confusing for some of you and we’re working hard to simplify them.

    More specifically:

    1) We know a number of users have multiple accounts with Microsoft, some they created themselves and others they got from their work or school. Today, using multiple accounts in Office 365, or requires you sign out of one account and sign in to another. To address this we’re building the ability to be signed in with more than one account at the same time, in the same browser. This should start showing up on Microsoft web properties later this year.

    2) There’s a small number of Microsoft business services that only support “Live ID” accounts, and not organizational accounts that are used for other business services like Office 365. Examples include MSDN and Volume Licensing. We’re working with these teams to add support for organizational accounts. This will allow everyone who already has an account they use with Office 365 to use the same account to sign in to these services.

    3) Some users have two Microsoft-powered accounts with the same sign in string: one they got from their organization (when the organization uses Azure AD account) and one they created themselves (for example to access MSDN or VL). For these users, the sign-in experience to Office and Azure can be confusing. If you’re in this situation, the simplest solution is to rename the account you created yourself. You can use another consumer email address or get a new address. And later his year, you’ll also be able to use your phone number as a sign in string. Longer term, we’re considering different options to remove this overlap.

    Keep the great feedback coming and please let us know if you finds other sources of account confusion. We’ll continue to monitor this thread as we refine our plans.



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      • Anonymous commented  ·   ·  Flag as inappropriate

        Any advice on how to access my live account? My liveID and office 365 account are the same and all of a sudden I can’t even access my liveID outlook. Shows a message saying something went wrong

      • DianeDiane commented  ·   ·  Flag as inappropriate

        Has Microsoft fixed this situation yet. I have been trying for years now to fix as I have different computers for each account and for some reason, I now can't access office365 on the computer set up with my old Microsoft account.

      • Liana KiffLiana Kiff commented  ·   ·  Flag as inappropriate

        Since this is clearly still a problem with anyone with legacy Live accounts and long-term employment with the same company, why are there no ANSWERS to this posted here? I can't resolve this issue given the current Microsoft sign-in options.

      • KristenKristen commented  ·   ·  Flag as inappropriate

        I'm so glad I found this thread. The confusion btwn having a personal and work/school account has now caused a SharePoint site I'm an external member of to stop working properly. They don't allow you to create two account w/ the same email address anymore which is nice but it doesn't fix the legacy problem. I was on the phone with an actual Microsoft help desk person who basically told me the problem was in my head (not kidding at all). If anyone gets any leads on how to delete or merge accounts please let me know. THe new sign in experience has made it worse as now I can't select btwn the two accounts and often neither password works (I even tried setting them up w/ the same PW as a hack -gah!).

        Anyway glad to know I'm not, in fact, crazy.

      • dbdb commented  ·   ·  Flag as inappropriate

        PLEASE simply create a "Live ID" Corporate Admin Portal. Allow us to prove ownership of a domain(s) and have an admin portal to control all "Live ID" accounts that use email addresses from that domain. We should be able to suspend, delete, change password, etc. so we can properly manage these accounts.

        I personally want to reassign all our MSDN subscriptions to only corporate controlled accounts.

      • Neil G.Neil G. commented  ·   ·  Flag as inappropriate

        Can someone from the team please update the response 2015 is VERY stale.

        There is the "new" new sign-in experience which is starting to rollout. Is that expected to solve this problem?

        There really should be a tool for us to use and to direct users.

        Tool would go like this:
        Sign in with two accounts that have overlapping names between Office 365 and Passport/Live/MicrosoftAccount EASI (Email As Sign In):
        For each account - discover which service(s) have been initialized/provisioned
        Display a list of account/service and ask "Personal use(I-owned) or Business use (Org-owned)"

        If Office365 backed mailbox Question user: Do you want personal account to have an email or to have an alias within business account?
        Either setup or "Org-ownedID" as alias.

        Based on choice of org vs "i" owned, link service to the correct authentication.

        Heck even Xbox accounts might be "org-owned" for an Xbox game dev.

        Of course FIRST STEP would be to get all of the Org type services: MSDN, Volume Licensing, Microsoft Partner, Licensing tools for partner (i.e. Licensewise, etc.), learning centers + all of the places where you can leave comments (such as here) to accept Office 365/Azure AD based authentication.

        There has been some progress on MSDN, but others.....

        Note 2: For the #1 requested feature, this should get updated at least once a year.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I really need this fixed for my sanity. Trying to get my EA subscriptions to work now that we have gone to Azure/O365 is painful. VLSC is the main headache and the site looks like it hasn't been touched for years. I want to set up the Online Learning stuff for my users but it's against the Live account not the Azure one so says it's already registered and won't let me.

      • Jack SpradlingJack Spradling commented  ·   ·  Flag as inappropriate

        XBox, Widows Phone under Live address and personal email and office subscription under personal exchange hosted email address. I want my Phone, Xbox and home accounts to leverage my office subscription from a single login. You don't allow Windows Phone 10 to use accounts as their primary login... Shame and it's very short sighted I'm still using my windows phone...

      • Duncan BuchananDuncan Buchanan commented  ·   ·  Flag as inappropriate

        PLEASE FIX THIS!!! I have been struggling with partner networks, VSTS accounts, VS subscriptions, and Action pack issues all day, and I have no doubt this is the cause of my angst. Originally I set up everything using my Microsoft account ( and then a couple of years later, we moved to Office365. Since then, I now have 2 separate logins. I am now trying to associate my "personal" account to my "work" account, even though they are the EXACT same address, and I didn't choose to setup a separate account. What is the fix for this?

      • Richard GriffithsRichard Griffiths commented  ·   ·  Flag as inappropriate

        I never intended to have two accounts: please, oh for the love of all that's holy, please just offer me the option to merge the **** things. For over a year this has provided me with endless headaches, swearfests and just general wasted time - all for no good useful reasons.

        If it's the same email, then it's gotta be logical that the user probably would at least want the option to merge.

        I seriously do.

      • Jeff KirkJeff Kirk commented  ·   ·  Flag as inappropriate

        I have an Office 365 and MSDN account with the same email address. Things have been working for years. Now after login to MSDN it redirects to another site for downloads: ; and says I have no subscription!!!!!!!!!!!!!!!!!!!!!!!!!

        This is crazy! Microsoft should default its settings to not alienate its paying customers.

      • Jason BrowerJason Brower commented  ·   ·  Flag as inappropriate

        I am glad I found this thread as I am still confused as to my issue but know it relates to the same. I just renewed my Visual Studio Online subscription, then created a development machine using Windows Enterprise. Just like other logins, I used my email to access the newly installed operating system. After running into permissions issues I somehow ended up on and realized that Azure AD was enabled and my account was associated with this Azure AD. When trying to look further into this a lightbulb from past experience went off where I have had many head scratching moments where I was logged into the azure portal but it didn't show the services for my home based business and that switching between work and personal account solved it. What I think I have done this time when installing Windows 10 Enterprise was that I must have used the "Personal Account" option last night as I thought this is what my MSDN was associated with.

        I wouldn't mind being forced to switch between the two as much if I could simply identify what is associated with each version of my login. I started my company in 2009 and signed up for Office 365 or live or whatever it was called back then to host my email. I was part of the Bizspark program. I have had many MSDN subscriptions and now a Visual Studio subscription. I have had Azure cloud services for a few years. Out of all of this I have no idea what is associated with what. Have no idea half of the time what account I am actually logged in with (especially when it is cached). As both the company owner and personal account owner I just wish I could merge or get rid of the personal one and use whatever is associated with it on my other account.

        If I remember correctly I think that this really causes headaches when I try to look at billing for Azure and the 365. I run into errors from doing billing reports during tax time. I really wish this could be fixed but I do thank Microsoft for putting up pages that acknowledge the difference between the accounts because before that, it felt like pure voodoo.

        Cheers Team! (lol, now it is asking for my email to post this comment, wish me luck)

      • Gerald BruinGerald Bruin commented  ·   ·  Flag as inappropriate

        I'm experiencing something similar, i.e. I have an account and tried to purchase an Office 365 business premium subscription, but the account is not recognised as an existing account when attempting to purchase. It's an utter disgrace that Microsoft just doesn't fix mistakes and bugs. It's high time this gets regulated by (inter) national legislation as it's become clear that some large IT corporations don't care at all about their clients/users. Unfortunately MS has a monopoly on office software.

      • Daniel SimmonsDaniel Simmons commented  ·   ·  Flag as inappropriate

        Today I created a new account in O365 for a new employee. I have an older employee's laptop and I used to have to create a new Microsoft account for the new employee which would lead to the dreaded situation of two accounts with the same email address.

        However, now it seems I can no longer create a Microsoft account using the company email address created in O365 ( Apparently I need a laptop with Windows 10 Pro and need to have it linked to AD and then their O365 account can be used to log in. We're a small company and have no need/desire to do/pay for this. The alternative suggested was to create a new Hotmail account for the user to log into the PC with!

        This whole thing has been a mess for so long, compounded in Australia by the fact that it is run through a local Telco who has never been able to really help me with any O365 issues. I also cannot migrate away from being tied to this AU situation.

        The most frustrating thing was to try to go through the same process I have had to do for the past 5 years or so and today it doesn't work because apparently late in 2016 a change was made so that I can't use the email account in O365 to create a Microsoft account for the user to log into the company laptop with.

        To be honest, I'm trying to look at migrating our functionality away from SharePoint so I can ditch O365 altogether.


      • Andrew BrooksAndrew Brooks commented  ·   ·  Flag as inappropriate

        What is even worse is when Microsoft stopped using Exchange ActiveSync for home accounts...I now can't use my primary (non- email address to sign into Desktop Outlook (which I used to be able to do)! It has been like this for over six months now. Why don't you just make the personal Office365 the same as the business one, then we could use our own domains, etc. etc. ?

      • OllieOllie commented  ·   ·  Flag as inappropriate

        *+1 to a resolution*

        It gets worse when you have your @workaccount, your microsoft @personal, your purchased domain which was used for MSDN @myOwnDomain which you then have to create an organisational account 'within/with/associated' (nfi) which you then need to use for certain services that won't work with @myOwnDomain. But don't mistake it for @work, not to mention the account just for sharepoint (because someone stuffed something up)

        I made the mistake of trying to add @myOwnDomain to obviously would end up with the same username, thinking this might 'solve' some issues but just created more (obvious now).

        "you can doo it"

      • Anonymous commented  ·   ·  Flag as inappropriate

        Time has passed and this continues to be unresolved. By when will Microsoft wake up on this one? I am tired of having to move between two accounts just to use different Microsoft services. Isn't making the life of your users simpler a priority for you?

      • Teemu LeistiTeemu Leisti commented  ·   ·  Flag as inappropriate

        I recently ran into a problem with the installation of MS Office on my work Mac: when opening any Office product, a dialog would come up, saying "Account Notice -- We'ver run into a problem with your Office 365 subscription, and we need your help to fix it." When I clicked the "Manage Settings" button in the offered dialog, I was taken to a page that said "… you signed in with an account not associated with any Office products. … Already purchased Office? If you already have Office, please sign in with the same Microsoft account used to buy or activate Office. Sign in with your other Microsoft account".

        That was when I'd logged in I with my address. I was unable to log in with my work e-mail address. Our IT support then told me that there are two different types of Microsoft addresses, and that I should reinstall Office using my work address for the error dialogs to go away.

        Trying to understand the situation, I binged the problem (I jest -- I googled instead!), and ran into this page. I also found this article:

        It seems that Microsoft has utterly and completely stuffed up its management of user credentials, leading to a situation of continuing confusion and frustration for its customers. Well done.

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