How can we improve Azure Active Directory?

Merge office365 and live accounts that use the same email address

I use both Azure/msdn and office 365
I already had an msdn account ( Windows Live account) and our company recently migrated to Office 365 which resulted in a Office365 account.

Wich is causing a lot of grieve when switching between asure web portal / msdn web portal / office 365 web portal

Even when I have no portals open, I cant switch accounts. I need to explicity open the portal that I last logged in to. Log out, and then I can switch accounts.

And having both office 365 portal and Azure portal open at the same time is impossible.

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    MarcoMarco shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Josh RiversJosh Rivers shared a merged idea: Microsoft Account Overload  ·   · 

    Our team owns the Microsoft account and Azure AD sign-in/sign-up experiences. We know that some experiences are confusing for some of you and we’re working hard to simplify them.

    More specifically:

    1) We know a number of users have multiple accounts with Microsoft, some they created themselves and others they got from their work or school. Today, using multiple accounts in Office 365, or requires you sign out of one account and sign in to another. To address this we’re building the ability to be signed in with more than one account at the same time, in the same browser. This should start showing up on Microsoft web properties later this year.

    2) There’s a small number of Microsoft business services that only support “Live ID” accounts, and not organizational accounts that are used for other business services like Office 365. Examples include MSDN and Volume Licensing. We’re working with these teams to add support for organizational accounts. This will allow everyone who already has an account they use with Office 365 to use the same account to sign in to these services.

    3) Some users have two Microsoft-powered accounts with the same sign in string: one they got from their organization (when the organization uses Azure AD account) and one they created themselves (for example to access MSDN or VL). For these users, the sign-in experience to Office and Azure can be confusing. If you’re in this situation, the simplest solution is to rename the account you created yourself. You can use another consumer email address or get a new address. And later his year, you’ll also be able to use your phone number as a sign in string. Longer term, we’re considering different options to remove this overlap.

    Keep the great feedback coming and please let us know if you finds other sources of account confusion. We’ll continue to monitor this thread as we refine our plans.



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      • Mark PooleMark Poole commented  ·   ·  Flag as inappropriate

        So here I am as a result of Googling this multi-account problem, which seems to stem back years.
        This looks like an Azure forum so surely all of this **** is getting fed back to Microsoft?
        I can't believe that in 2016, Microsoft doesn't allow you to do something so simple. This needs to be escalated. I don't want a work-around either.
        Thank God I didn't BING this problem, I can't even imagine where I'd end up.

      • NickNick commented  ·   ·  Flag as inappropriate

        I have this problem too. I can't delete my personal microsoft account - such a total grief and wish I never set one up (the pains of having a windows phone...)

      • DougDoug commented  ·   ·  Flag as inappropriate

        You guys need a call to Jesus meeting with all of the various identity teams because this will be your demise, with Microsoft AD being a possible cherry, that is really sad.

      • DaveDave commented  ·   ·  Flag as inappropriate

        These dual accounts are a real fuster cluck. How do you signup for O365 if you want to use a new Microsoft email account that does not exist as you are trying to create it?

      • Randy WalkerRandy Walker commented  ·   ·  Flag as inappropriate


        If you have an MSDN account (not part of the MPN) you can indeed add your office credentials to your MSDN account, but you must first have a live account.

        I have seen one other organization have their own AD synchronized with Microsoft, but I've forgotten the acronym for the syncing. But essentially they login to everything with their AD account credentials.

      • DavidDavid commented  ·   ·  Flag as inappropriate

        I'm faced with the same issue, the recommendation to add a second alias doesn't work, the account already exists and you can't delete the primary account without adding a new account.

        How soon will there be a way to migrate existing MSDN benefits to organizational tenants?!

        We NEED this!

      • AaAa commented  ·   ·  Flag as inappropriate


        Is there any update on the original response?


      • Dan JustinDan Justin commented  ·   ·  Flag as inappropriate

        Some users have two Microsoft-powered accounts with the same sign in string: one they got from their organization (when the organization uses Azure AD account) and one they created themselves (for example to access MSDN or VL) -- this is a pain, i basically have to run 2 browser types to ensure i'm not stepping on account toes. any progress?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hi Ariel, see me question above. I have a whole structure (MSDN sub, One Drive, phone, a couple of computers and so on) associated with my MS account Now I have added to Azure AD and need to change the association to the Azure synced account.
        Because the MS/Live account was used to set up the Azure AD I can't evne get the Azure account to have the correct name, it is still called

        I really need a "merge my old MS/Live account that used my domain email address with my newly created Azure/Office365 org account which has the same name" preferably automatic, or at leaset a wizard, but a documented procedure would do.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Could not agree more. I've had a Microsoft account for 20 odd years. All my devices and MSDN subscription and OneDrive and Phone are associated with this account.

        I am now in the process of syncing my on-premise domain with Azure, the Azure / MSDN subscription "belongs" to the Microsoft account, and there seems to be no path to move the subscription to the Azure AD account. which I would like to have the same UPN.

        Even if it were necessary to move through and intermediate account, with a different name (as is now possible in MSDN where the subscription owner can be changed) that would be acceptable.

        In need of a method to collect all my stuff somewhere.

      • JayJay commented  ·   ·  Flag as inappropriate

        I am struggling with this issue as well. Prior to getting the Lumia 950, it was not so much of an issue because the stuff I was worried about was all on my work PC anyway. However, now that I have the Lumia 950 phone, I am trying to get all my work related stuff on the PC in sync with my phone.

        By the way, Win 10 on the phone and Win 10 on the PC is a GREAT EXPERIENCE. I really love the direction Msft is headed making the phone an extension of the PC experience. I have most stuff working, I am down to getting the contacts to sync properly. I think the problem is because I have a Msft personal account using my work email and then my company supplied exchange account using that same email/login. My phone sees my work email/exchange and calendar just fine but I think the People application is seeing different data on the phone vs the PC.

        I am not sure how to rename my personal account, I would prefer to just kill the personal account and just move all the contacts over to my work account. Not sure how to do this though.

        In any case, please keep pushing forward on the phone experience, this is my first windows phone and it is shaping up to be a killer business solution.

      • justsjusts commented  ·   ·  Flag as inappropriate

        "To address this we’re building the ability to be signed in with more than one account at the same time, in the same browser. This should start showing up on Microsoft web properties later this year."

        Why can't you just go back to the Linked Accounts Feature that you had for accounts back in 2013 and for some inexplicable reason disabled it?

        That was when I ditched MS for GoogleApps, which I still use for my own businesses (much much easier, cleaner, intuitive.) Unfortunately for me, I work with two other companies who are on the Office 365 ecosystem so I am forced back to MS at least 50% of my time. Unless I am mistaken, I am unable to sign in to Windows 10 using my company Office 365 info (either O365 based company) so that I have to use my old account to sign in on my laptop, then use my primary O365 account for Office use, then each of my O365 accounts to check mail via web, which of course necessitates turning off cookies or using 2 different browsers. Add to this the discrepencies/overlaps/duplicity that are OneDrive/OneDrive for Business and Skype/Lync(Skype for Business) and this is one of the worst software messes I've ever seen.

        On a side note, OneDrive is one of the best, most reliable and simple cloud solutions available, while OneDrive for Business is utter unreliable ****. Skype is a fantastic, reliable communication tool, while Lync/Skype for Business is a steaming pile of confusion and unreliability. And Yammer!? What happened there? Outlook Groups vs. OneDrive for Business vs. SharePoint? SharePoint Sites vs. Delve vs. Azure? I could go on and on. Have you all every heard of consolidation or deprecation!? All of this is a shame as there is so much potential here. C'mon!

      • riixriix commented  ·   ·  Flag as inappropriate

        this is not "great feedback" for gosh sakes .. this is fundamental basic functionality ("login") that MS has totally failed to even properly test. This issue has been driving us nuts for almost a year now! And as of Nov 24 (today) its still effectively unresolved.

      • Jon KammJon Kamm commented  ·   ·  Flag as inappropriate

        Absolute nightmare. It is more than just switching portals. Someone should probably make a spreadsheet that breaks down product to portal authentication so we know how we are supposed to set up this kludge. I have 3 SP3 with Windows 10 for business use but if we want to use Cortana we have to setup a separate live account outside of the Office 365? (not to mention the rest of the problems your short sightedness caused me! Nothing like causing me HOURS of frustration and problems that I can't bill a client for.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I think I've stumbled across the reason my users can download the dictionary in MS Word. They're logged into Word with their Office365 account our organization assigned them. From reading it looks like they need a Microsoft LIVE account? I agree with those posting here. It shouldn't be this confusing. And really....downloading a dictionary requires another account??!!

      • PesosPesos commented  ·   ·  Flag as inappropriate

        Pathetic. Forcing us to change our email address is asinine. Get your **** together.

      • Randy BobackRandy Boback commented  ·   ·  Flag as inappropriate

        As to point 1. The nightmare of multiple accounts can spread. When the Win 10 upgrade to my laptop failed and basically ate my boot rec, I had to reinstall Win 8 from recovery and go through the process. All my data was safe however because I ALWAYS separate Church and State as well as OS/Apps and Data (including install routines and packages for the apps in question.

        When I signed on to the laptop however it seems that I previously had a local account by the same name, and so I now have three accounts:
        1.) Original local account
        2.) Account with personal email address used as Microsoft Account,
        3.) Because it was so good at explaining the requirements, an account for Office 365 subscription that is not used to log in anywhere.

        I am thinking I need to delete the account, which will cause OFFICE to go to demo mode, and then reset the debit card under my full general windows account, and lastly as admin, take ownership of all my previous files that are now on the laptop and locked up under the local account. EMail is not an issue as I have an SMTP/POP3 account outside of this that I deal with.

        Logically, there should be a way to transfer things like the Office subscription to the other account. (from to without having to kill and start from scratch.) From a UI usability point of view, there should be a more understandable process than the current mess that causes so many to do what I too have done. The office website as well as many others at MSFT are these never ending loops like the stairs in the bizarre hall in Harry Potter. You can't get there form here, but if you go through link A you come out on page 72 with link IV on that page sending you to sub page 404. If you are already signed in when you go to purchase something WHY ASK YOU FOR ANOTHER ACCOUNT TO BE OPEN...

      • Mark BurlandMark Burland commented  ·   ·  Flag as inappropriate

        You would think that a **** up of this level of magnitude would get more attention. I mean, heads should roll for allowing this mess to continue.

        Imagine if I had a company car. And when the car was delivered it came with two keys. The keys are identical, they look exactly the same. However, what nobody told me is that I have to use one key to drive to work, and the other key for other driving. Unfortunately, a built in system would also stop the car from working if both keys were detected in the car at the same time. Even as I type this, I realise it would still make more sense than what we currently have from Microsoft...

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