Eliminate delays when activating the SharePoint Administrator role in PIM.
Currently it can take up to 1 hour or more to wait for permissions to be propagated in the SharePoint environment after activating the SharePoint Administrator role. Logging out, closing all browser windows -- nothing helps.
This results in lost work time for administrators that require these permissions to do their daily job. And is even worse when there is an issue during off-hours. It does not help your relationship with a business client to tell them that you have to wait for the system to "kick in" and cannot provide an estimate for how long that may take.
Any help to speed this up would be appreciated.
Karl E commented
Any update on this?
Andrew L. commented
Our organization would really like to fully implement PIM for all roles. Waiting hours for the escalation to occur is not acceptable. do we know when this will be fixed?
Its still slow and has been taking exactly 1 hr for the last 2 weeks. And MS are not taking ownership of this problem. Poor!!!!!
I have to wait a full hr.This is totally unacceptable. How can we support the system when there are such long delays. Someone needs to wake up.
Workaround Alert!!! Rather than signing out via your account menu, go to the SharePoint Admin Centre via admin.microsoft.com to get to the Access Denied page. Sign out via the link provided on that page. You will be prompted to select the account you wish to sign out of, then to close all browsers. Navigate back to the admin centre via admin.microsoft.com... you will be prompted to sign in, and voila! This workaround has been working consistently for me. Sometimes it takes an extra sign-in / out, but via the link provided on the Access Denied page is what does the trick. NOTE: I've been using Chrome.
Ashwin Srinivasan commented
PIM access for SharePoint is taking more than 2 hours in getting full access. This is a big issue for us too. We are not able to cater to any urgent requests and have to wait till the access is granted, which is a huge setback
This is a major issue for us too. PIM access for SharePoint is taking more than 2 hours in getting full access. We currently have requirements for PIM of 8 hours if it takes 2 hours to gain access we only have access for 6 hours.
This is a major issue for us. When submitting PIM access for SharePoint we have seen times of up to 2 hours in getting full access. We currently have requirements for PIM of 8 hours if it takes 2 hours to gain access we only have access for 6 hours. The major issue is that if we are oncall during the over night hours and there is something we need to look at waiting for 2 hours to gain access is not feasibile can could cause the company millions of lost dollars.
Is this an issue with Yammer as well? Appears so!
Kenneth Johnston commented
We have had our admin users logoff and on several times until the portal access is granted. With SharePoint, it can be several hours before we see the SAC portal which is not ideal for our SharePoint Administrators to make small changes efficiently.
Same goes with Exchange Admin, it can still can take 15-20 mins for portal access and another 30-40 mins on average to provision the access needed to enable mailboxes in D365.
I love the idea of PIM but it's really slowing down our processes and wasting our resource time.
Berta L commented
We are required to use PIM by company policy, and not knowing if our elevation into SharePoint Service Administration will be working on any given day is a huge risk to our migration efforts. We as a company have to carefully plan our work, and on more than one occasion our team has been unable to complete critical tasks due to elevation delays that have been anywhere from 30 minutes to 2.5 days. My overall confidence in moving to the cloud is shaken …. I can no longer guarantee I can resolve critical incidents or issues within our own SLAs.
it completely undermines the notion of PIM in the first place. It makes adoption of a Premium Feature (AAD P2) hard to consume and also pretty difficult to recommend to other people. Its very inconsistent in our org too, some accounts are instant and others are hours and hours. it does not seem to be limited to Sharepoint either....
So debilitating for day-to-day administration
Ashley Lovejoy commented
Slow is an understatement … we wait 8 hours (a full work day) with no access to our Admin Center.
Randy Wiemer commented