Change owner of the Access Review
Currently I am a owner of multiple Access Reviews. And my name is sent in the e-mail as owner of the Review. I would like an option to remove my name from the mail, and the option to sent the user to the service desk if they have questions about the Review.
What would be even better is the option to customize the e-mail which is sent to the users.
Thanks for the feedback and I’m glad we are thinking in the same direction! We have a plan to remove the "inviter"’s name in the email and replace it with a help desk link. Question for you, you mentioned that you prefer to have an “option” to send the users to service desk, 1) would this be an internal link specific to your organization, 2) should this be the default behavior, if not, what would you prefer? 3) another idea – would having a “friendly” description displayed to the users (different from the description the IT admin writes when creating the review), with a service desk link pasted in that description solve your problem?
Michel Zetz commented
Thank you for reacting!
1) Yes, this would be a direct URL to our ticketing system.
2) For our company this would be preferred as default, I don’t know what the default is for other companies.
3) If only this text is sent to the users, and my name is not sent with it as an owner. This would completely solve my problem.