AAD Password Reset: Possibility for helpdesk for user verification
We have users, which are registered for Azure AD Password Reset service. They have filled out the security questions and other options for using the AAD Password Reset self-service.0
Sometimes the users have Problems to use the self-service in case of different things (forgotten smartphone, answers etc.). In this case, they can call the Helpdesk (ServiceDesk) for further assistant. Now, we are looking for a possibility to make a verification of the user, who is on the other end of the phone.
Therefor a feature or possibility for members of the Helpdesk/ServiceDesk to verify the calling person with informations are stored from the user itself in the AAD Password Reset service would be great and give more security for requests by phone.
For example, the caller have to answer a hole or a part of a verification question and the member of the helpdesk can type it into a form and get the response from the AAD Password Reset service, if the answer was correct or not. So the helpdesk employee can be sure, that the caller is the right one.
Hi folks! Thanks for your feedback! We are considering this feature. Keep voting if this is important to you!
Arindam Laha commented
This is will be a very useful feature , is there an ETA when this is available for preview and GA
Would like to see this feature implemented.
Is there an ETA approx when this capability can be made available?