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Does Microsoft Azure support follow SLA?

Hi there, I raised a ticket 118020217581898 at least 3 days ago, but no one response so far. I am not sure if Microsoft AZure follow SLA or not. According to my understanding, for Severity B, the response time is 4 hours. If Microsoft can not provide service following b y SLA, why are we paying big money for annual subscription? The service you provide does NOT deserve your reputation. Consider this as formal complaint for your record.

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James Zhou shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • James Zhou commented  ·   ·  Flag as inappropriate

    I have to say Microsoft has been going down not only for their product, but also their service. They do NOT respect their customer and eventually will lose the market.

  • Erik commented  ·   ·  Flag as inappropriate

    Unfortunately this has been my experience lately, even with Sev. A tickets it takes hours or days to get a response.

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