Does Microsoft Azure support follow SLA?
Hi there, I raised a ticket 118020217581898 at least 3 days ago, but no one response so far. I am not sure if Microsoft AZure follow SLA or not. According to my understanding, for Severity B, the response time is 4 hours. If Microsoft can not provide service following b y SLA, why are we paying big money for annual subscription? The service you provide does NOT deserve your reputation. Consider this as formal complaint for your record.
James Zhou commented
I have to say Microsoft has been going down not only for their product, but also their service. They do NOT respect their customer and eventually will lose the market.
Unfortunately this has been my experience lately, even with Sev. A tickets it takes hours or days to get a response.