Azure AD B2B better support for users who don't know their organisation has O365
We invite quite a lot of external guests into our SPOnline tenant. Originally via the (old Azure portal) bulk add (CSV) B2B process, but more recently via the (new Azure portal) invite guest user B2B/B2C process.
We're getting more and more B2B users that fit into one or more of the following:
- Don't know their organisation has O365
- Don't know their O365 login (it's not always their email address)
- Their organisation/domain is registered for O365, but they don't have a license.
- Have O365, but aren't syncing their AD with AzureAD.
- Aren't able to get their IT to give them O365 access (quite frequent when their domain has been registered for O365 by the offshore parent company).
This leads to very unsatisfied users, as we have to try a number of mechanisms to give them access, usually ending with them registering a personal MS account and we revert to B2C - which is not good practice for Extranet/B2B situations.
It would be useful if we (the invitors) had some mechanism for determining what a users O365 status is, so we can adjust our process accordingly.
It would be useful if the invitees were able to retrieve/reset their AzureAD passwords, without the intervention of their (often not local) O365/Azure admins.
It would be useful if the ability to be invited to a third party O365/SPOnline tenant, wasn't influenced by your own O365 licensing status.
While the whole invite process is much better than it was, it's still by far the least smooth aspect of working with external parties.
We’ve made several improvements in this area to support users who don’t have O365 or who are using email addresses that differ from their O365 login information (such as supporting proxy addresses, direct federation support, and email one-time passcodes), but we know there’s more work to do in this space. Please let us know what other scenarios are causing you and your guests the most pain so we can use that information to triage and prioritize future investments.