QuickSync Video Broken After May 2018 update?
We have been streaming with OBS Classic to Azure media Services for three years with (overall) no major issues. After the latest update to Media Services at the end of May 2018, streaming no longer worked is we were using QuickSync hardware encoding. We tested with OBS Studio as well and those streams fail to play when using QSV.
We stream about 600 events each year and rely on QSV for encoding the video so we can dedicate CPU to other tasks like commercial playback, etc...
We have also tried encoding RTMP with the MediaLooks mFormat SDK (which also worked before the Media Services update) and it no longer works.
I've had little luck getting help from tech support. With a lot of trial and error we finally realized that turning off QSV solved the immediate problem, but this is not a long term solution.
We need to know why our RTMP feeds no longer work. If there is a problem with the feed being generated by our OBS, then we need to know what it is.
So far I've only been able to get QSV to work with Wirecast, and WC is too complex of a program for our broadcasters to use, and forking over $600 for 30 laptops isn't a viable option... especially since two weeks ago everything was working just fine.
When we stream, the AMP player doesn't give us an error, the concentric circles just keep spinning. It's like it knows something is there but it can't do anything with it. The asset does not increase in size in the Asset folder, so nothing is being archived.
We are streaming to Live Encoding Channels with the Default 720p profile. Pass-through channels work. Live Encoding channels do not.
We're at a loss to fix this on our own and need some assistance from the Product Team to correct it.