Enable users to create custom error pages for 403 and 503 service unavailable messages
Currently 503 errors (service unavailable) present a blank white page with "service unavailable" to the users which is far from professional for us. It would be far better if we could provide a custom 503 page which would include a logo etc., and some text along the lines of "We apologise for the inconvenience, we are working on it. These issues usually resolve in about five minutes. please contact support for further help if required." or something similar.... This error might be caused by Azure network issues, so away from the web app instance.
It would also be helpful if this were possible for 403s as well. However 503 is the most important.
I have raised this idea before, but it seems to have disappeared.
I am pretty surprised that we cannot do this already.
We haven’t forgotten about this request! This is something we would like to bring in the future, but we cannot provide a timeline at this time.
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Greg Veres commented
I agree with what people have written here. This is critical to providing a professional view of our products. The current 403 error is fine for in house apps, but once I have to stop our production app, that 403 looks childish and unprofessional. At a minimum I need to provide a way to give my users a message explaing why the site is down.
And as for use cases for taking your site down, think about database maintenance. I have to take my site offline while I regenerate fragmented indices after having deleted 2 GB of data from the database and shrinking the database.
Very needed option
Brian Thiessen commented
Adding my request to the long line of respondents. Please add this feature. "403: Web app has stopped" blue screen is highly unprofessional and looks like the web developer is incompetent or just lazy.
David Nimmo commented
Dear Microsoft - Your Azure user audience seems pretty vocal on this requirement, and I can't imagine it would be a huge task to implement, while providing a HUGE benefit in terms of control and professional image for your users' companies. Your last update was around 8 months ago, on a request which has been live for around 4 years. Please move it from unplanned to planned and provide your loyal user base with a timeline for implementation. Thanks
i really really need this - like, now!!!
Anthony Burns commented
Come on, this is nearly 4 years' old now and we still can't achieve this. It seems like such an obvious and common need to display a custom (branded) page when we need to take an app down for any reason. Maybe we're all missing something here and there's another way to achieve what we're after? If so, please let us know.
It really makes my business look like a Mickey Mouse organisation (no offence to Disney!) when they get a blue "App Down" Azure screen with no explanation.
Matt Drouillard commented
Yes, please add this feature ASAP! We need a professional landing page if we decide to turn the app service off for any amount of time, under maintenance, down for service, etc. The current generic page is unprofessional, imagine if a company releases a product and has a screen like this. I love Azure but our customers do not need to , nor should they see a generic Azure 403 error message like this ever.
Please at least change 403 Site Stopped to 503 Site Stopped, 403 code makes absolute no sense in this context
Would be awesome if this feature could be implemented on short term!
Pedro Pereira Gonçalves commented
If we have the REQUIRED (SSL) Client Certificate on a Web App, we simply cannot override the 403 response HTML, in case people cancel the popup. These two limitations create a big problem for certificate-based logins.
Looking forward to having some feedback.
How many votes are needed for this to actually get added?
Michael Avila commented
Don't forget to implement this soon Microsoft, pretty **** useful feature that is missing.
Anuraj Rajagopal commented
Please have the feature to create the custom error page to show to end user when accessing the APP service which have IP restrictions.
Kishan Shrestha commented
Hello, Azure App Service Team
It seems to be quite demanding features that devs/devops like to have. Will this be looked at some stage, early will be better as its been going over a 2 years now.
For Azure Team,
Dear Azure team, we want to provide normal user experience, when Azure web app is down for maintenance or any other reasons, currently 403, 503 pages have only one effect, customers thinking that the company stopped the activities.
Please put it on priority !
Thanks in advance,
Hello, can u say something about a https://mobile-spy-apps.com mobile recorder on Android. How can we use this application in our phones?
My company plan to host a major Web application on Azure, but it is a blocker for us. In term of brand image this lack of feature is a real problem.
Any updates? This seems a pretty standard feature to me.
A workaround for stopped apps when using the Standard + plans you can create a slot (let's call it service-under-maintenance) deploy a static website that is user friendly and switch that deployment slot with production slot. Then when you are ready with your changes and you want production back on deploy to service-under-maintenance (which now has the old production code) and swap it again with production.
Azure support team, I am wondering how difficult is this feature for you guys to implement? Simply, let the site owner control 403, 503 pages for their respective sites. Why can't you deliver this update quickly?